IPPB Online Complaint Toll Free Helpline Number Customer Care email id Official Address

Currently IPPB has 650 Branches/Controlling offices, 3,250 Post Offices across urban and rural India activated as banking access points for launch. IPPB has deployed more than 10K (Ten thousand) Postmen for providing doorstep banking services.

Register IPPB Online Complaint

To register online IPPB complaint regarding banking unsuccessful transaction, staff misbehavior, amount refund, corruption, bribe etc., Toll Free helpline number and customer care email id information is available. Tier wise IPPB complaint registration process is as follows:

Tier 1: Firstly contact on IPPB Toll Free Complaint Helpline Number and email id. If you are not satisfy with the reply or in case of no response within 7 working days, Contact the Branch Manager of your home branch or Any Nearest IPPB branch.

Tier 2: After approaching Branch Manager, if still your complaint persist up to 7 working days. Kindly contact IPPB circle nodal officer during official hours. Please find the IPPB official circle nodal officer list

Tier 3: Even after approaching circle nodal officer if complaint is still there, Please contact IPPB Principle Nodal Officer. Contact details of principle nodal officer is given as:

Shri. Pawan Kumar Goyal
Chief Operating Officer
India Post Payments Bank Limited
Corporate Office, Speed Post Centre
Bhai Veer Singh Marg
New Delhi-110 001
Telephone : 011-23362148
Email : [email protected]

Tier 4: You can approach banking ombudsmen/ lokpal if after 30 days of complaint registering, you haven’t get satisfactory reply.

IPPB Toll Free Customer Care Helpline Number

If you are a customer of India Post Payments Bank (IPPB) and want to lodge complaint using IPPB Toll Free Helpline Number. Please note that IPPB Customer Care support helpline number information is available here which is Toll Free. Other modes of complaint registration to IPPB includes email id, By visiting IPPB Branch, or by post. All other ways to communicate IPPB other than Toll Free number, information is available here.

IPPB Toll Free Customer Care Helpline Number: 155299 OR 1800-180-7980

Complaint email id IPPB: [email protected]

IPPB Head Office Address

India Post Payment Bank (IPPB) Head office is located in New Delhi. Customers can also post their complaints via post to IPPB address given here despite of Toll Free Number and Complaint email id information is available. Emphasis must be on using online medium to lodge complaint. Some users may find it difficult to Lodge IPPB Online Complaint cause of less tech savvy skills. Kindly post your complaints to given official IPPB Head Office Address:

India Post Payments Bank Ltd.,
Corporate Office, 2nd Floor,
Speed Post Centre,
Bhai Veer Singh Marg,
Market Road, New Delhi-110001

1. IPPB Overview

IPPB is designed to provide banking services across India, especially in rural and semi-urban areas. Key services include:

• Savings accounts, current accounts, and fixed deposits
• Money transfers via UPI, IMPS, NEFT, and RTGS
• Aadhaar-linked banking services
• Digital banking through mobile app and web portal

Common customer issues:

• Failed or delayed transactions
• Login or app-related issues
• Account discrepancies or KYC problems
• Complaint about banking products and services

2. IPPB Online Complaint Registration

Customers can register complaints online via the official IPPB portal:

• IPPB Customer Grievance Portal: https://www.ippbonline.com/Grievance
• Steps to Register Complaint:
  1. Visit the grievance portal.
  2. Fill in personal details (name, mobile number, account number).
  3. Select the type of complaint (transaction failure, account issue, etc.).
  4. Describe the issue clearly and attach supporting documents if needed.
  5. Submit and note the complaint reference number for tracking.

Tip: Accurate details ensure faster resolution.

3. IPPB Toll-Free Helpline Numbers

For immediate assistance, IPPB provides toll-free numbers:

Tips:

• Keep your account number or transaction ID ready for faster service.
• Call during working hours for prompt response.

4. IPPB Customer Care Email ID

For non-urgent complaints or detailed correspondence, email support is available:

• Customer Care Email: [email protected]
• Transaction/Technical Issues Email: [email protected]

Tips for Email Complaints:

• Mention your account number, complaint type, and transaction details.
• Attach screenshots, receipts, or supporting documents for verification.
• Keep a copy of the email for future reference.

5. IPPB Official Address

For formal correspondence or escalations, you can reach IPPB at:

India Post Payments Bank Ltd.
Head Office: Speed Post Centre Building, Parliament Street, New Delhi – 110001
Phone: 011-23377151
Website:

Tip: Physical complaints can be escalated to the Grievance Redressal Officer at the head office.

6. Tips for Faster Complaint Resolution

1. Keep account number, mobile number, and transaction details ready.
2. Clearly describe the issue and provide supporting documents.
3. Use official channels only (portal, helpline, or email).
4. Always note the complaint reference number for follow-up.
5. Follow up if the complaint is not resolved within the stipulated time.