Passengers travelling with Ola Cabs can register online complaint regarding any problem they face to the company. You can lodge Ola Cabs Online Complaint through the Helpline Support email id and Customer Care Number. Moreover, the official twitter handle of the company is also available for notifying any issue. Ola cabs List of common issues with ola cabs includes.
- Billing/Payment Related
- Driver Related
- Cab Related
- Safety
- I need a copy of my invoice
- I left a belonging in the cab
Ola Cabs Online Complaint Helpline
Registering Online complaint to the official Ola cabs customer care requires following the process. However, Contact support option is available with in the Ola Cabs Mobile App. But you can also register grievance via the official website. Here is the complete process of registering complaint to Ola cabs using official website.
- Go to the official website www.olacabs.com
- Now click on “Support” link and go to the page
- Login in your account using registered mobile number and OTP
- Select the ride you want to register complaint from the list of rides available after login
- Follow the on screen instructions and raise the concern and notify the company.
Additionally, some common complaint categories email id and telephone number is available to read.
| Ola Cabs Customer Security Complaint Email id | [email protected] |
| Official Number Ola Cabs Head Office | 080-46655300, 080-67350904 (Fax) |
| Ola Cabs Online Complaint Official Twitter | Register Complaint (@Olacabs) |
| Ola Cabs Online Complaint Login Account | Register Now |
Please try to gather audio-video supporting proofs of your claim to remove any scope of manipulation.
Ola Cabs Complaint Mobile App
Please read the procedure to register Ola cabs complaint using Mobile App. Complete process is as follows.
- Connect the Mobile to internet
- Open Ola Cabs Mobile Application & tap the menu
- Please select the “Support” from the Ola Cab App menu
- You will see all your rides and list of issues below them
- Select the ride you want to complaint
- You will get a prompt response from Ola Cab Customer Care team.
Please beware of fraud and never respond to any such calls, messages or email.
Ola Cab Head Office Address
In case if the consumer wants to visit the Ola Cabs Head Quarters, here is the contact address.
| Registered Office ANI Technologies Private Limited Regent Insignia, #414, 3rd Floor, 4th Block, 17th Main, 100 Feet Road Koramangala, Bengaluru, 560034 |
Office 1 ANI Technologies Private Limited Maruthi Infotech Center, A Block – 5th floor Challaghatta, Bengaluru, 560071 Phone number 080-46655300 |
Office 2
ANI Technologies Private Limited |
1. Ola Customer Care Overview
Ola provides multiple ways to handle customer complaints:
- In-app support: Report issues directly through the app.
- Helpline numbers: Speak to a customer care executive for urgent concerns.
- Email support: For non-urgent queries and formal complaints.
Common complaints include:
- Ride cancellations or delays
- Overcharging or billing issues
- Driver misconduct or safety concerns
- App technical issues
2. Ola Cabs Helpline / Customer Care Number
For immediate assistance, Ola offers a dedicated helpline:
- Ola Customer Care Number (India): 080-6744-1111
What you can do via the helpline:
- Track your booking or resolve ride-related issues
- Report lost items in cabs
- Report driver behavior concerns
- Address fare or billing disputes
Tip: Always keep your ride ID or booking number handy to speed up resolution.
3. Ola Customer Care Email ID
For non-urgent complaints or detailed reports, you can email Ola:
- Support Email: [email protected]
Tips for Email Support:
- Include your ride ID, date, time, and location.
- Provide a clear description of the problem.
- Attach any screenshots or proof related to the complaint.
- Keep a copy of the email for reference.
4. How to Register an Online Complaint via Ola App
The Ola app is the fastest way to lodge complaints:
Steps to Register a Complaint in the Ola App:
- Open the Ola app on your smartphone.
- Go to “Your Rides” and select the affected ride.
- Click “Help” or “Report Issue”.
- Choose the relevant issue category (driver behavior, fare dispute, lost item, etc.).
- Submit details and attach any supporting files.
- You will receive a reference number for tracking.
Tip: In-app complaints are usually resolved faster than email or calls.
5. Common Issues Handled by Ola Customer Care
- Ride Cancellation or Delay: Get updates or request rescheduling.
- Overcharging or Billing Errors: Request fare correction or refunds.
- Driver Complaints: Report misconduct or safety concerns.
- Lost & Found Items: Track or retrieve items left in cabs.
- App Technical Issues: Troubleshoot payment, login, or booking problems.
6. Tips for Faster Resolution
- Always note your ride ID or booking number.
- Provide accurate details including time, pickup, and drop location.
- Attach screenshots or supporting documents if needed.
- Use official Ola channels only – helpline, email, or app.
- Follow up using the complaint reference number for updates.