{"id":9019,"date":"2025-07-26T10:01:36","date_gmt":"2025-07-26T10:01:36","guid":{"rendered":"https:\/\/railtravels.org\/?p=9019"},"modified":"2025-07-26T10:01:36","modified_gmt":"2025-07-26T10:01:36","slug":"railway-security-helpline-for-emergency","status":"publish","type":"post","link":"https:\/\/www.reilsolar.com\/train\/railway-security-helpline-for-emergency\/","title":{"rendered":"Railway Security Helpline for Emergency"},"content":{"rendered":"<header class=\"entry-header\"><\/header>\n<footer class=\"entry-footer\"><strong>HUBBALLI:<\/strong>\u00a0<u><\/u>For all security related issues Railway Protection Force Toll free Security Helpline Number-182 is operational on SWR.\u00a0 During 2025, 22300 calls were attended of which 180 security related issues of passengers were redressed.\u00a0 Passenger are requested to avail this facility in emergencies. Wide publicity is given to the travelling public through Print &amp; Electronic Media to use Security Helpline Number-182.<\/footer>\n<footer>\n<h2 class=\"entry-title\">Railway Security Helpline for Emergency<\/h2>\n<\/footer>\n<div class=\"entry-content\">\n<p>Social media Twitter account @rpfswr is available for registering security related complaints and redressal on real-time basis.\u00a0 116 security related complaints were redressed during 2016.<\/p>\n<p>An Android app \u2018SWR Security App\u2019 has been developed by RPF to help the passengers in need of security help. The same can be downloaded from the Google play store. The app has six basic functions like-report a crime; lodge a complaint, passenger feedback, security helpline, contact emergency assistance and useful information.<\/p>\n<p>Integrated Security System (ISS) is implemented for enhancing security at Bengaluru, Yesvantpur and Mysuru Stations.\u00a0 Video Surveillance System commissioned for PRS, Booking offices, Parcel offices &amp; Cloak Rooms at Bengaluru, Yesvantpur, Mysuru, Bellary, Hospet, Dharwad, Belgam, Vasco-da-gamam, Bijapur &amp; Hubballi Stations.<\/p>\n<p>To enhance security at Stations, Video Survelliance System under Nirbhaya Fund will be provided in the important stations over SWR.<\/p>\n<ul>\n<li>12 stations over Hubballi division at a cost of Rs.5.721 Crs<\/li>\n<li>11 stations over Bengaluru division at a cost of Rs.5.493 Crs<\/li>\n<li>8 stations over Mysuru division at a cost of Rs.3.96 Crs<\/li>\n<\/ul>\n<p>SWR is adopting innovative measures to improve the security &amp; safety of passengers in trains as well as at sensitive stations.\u00a0\u00a0 An innovative pattern of escort has been introduced during the year 2016-17 under the name \u201c<strong>Operation Night Hawk<\/strong>\u201d, in which a group of minimum 12 RPF personnel escort a particular train and create a safe and secured environment to passengers. Passengers are briefed to be alert so as to prevent Theft of Passenger Belongings, Drugging &amp; other offences.\u00a0\u00a0 On an average 25 trains per day are being escorted and aprox 1,000 passengers were interacted with.<\/p>\n<p>In addition to providing security to passengers SWR Security personnel are discharging responsibility of rescuing children runaway from their homes\/went missing and found on platforms and trains.\u00a0 These children are then being handed over to various NGOs, Police who are thereafter reunited with their parents.<\/p>\n<table width=\"495\">\n<tbody>\n<tr>\n<td rowspan=\"2\" width=\"166\"><strong>Year<\/strong><\/td>\n<td colspan=\"3\" width=\"232\"><strong>Boys<\/strong><\/td>\n<td colspan=\"3\" width=\"236\"><strong>Girls<\/strong><\/td>\n<\/tr>\n<tr>\n<td width=\"80\">NGO<\/td>\n<td width=\"80\">Police<\/td>\n<td width=\"73\">Parents<\/td>\n<td width=\"77\">NGO<\/td>\n<td width=\"73\">Police<\/td>\n<td width=\"86\">Parents<\/td>\n<\/tr>\n<tr>\n<td width=\"166\"><strong>2016<\/strong><\/td>\n<td width=\"80\">150<\/td>\n<td width=\"80\">05<\/td>\n<td width=\"73\">83<\/td>\n<td width=\"77\">36<\/td>\n<td width=\"73\">08<\/td>\n<td width=\"86\">20<\/td>\n<\/tr>\n<tr>\n<td width=\"166\"><strong>2017 (up to March)<\/strong><\/td>\n<td width=\"80\">37<\/td>\n<td width=\"80\">02<\/td>\n<td width=\"73\">16<\/td>\n<td width=\"77\">10<\/td>\n<td width=\"73\">03<\/td>\n<td width=\"86\">02<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>RPF Personnel are recovering left over luggage, electronic gadgets, gold ornaments &amp; cash of passengers and are returning them to the rightful owners.<\/p>\n<h3>The details of such recovery made are as under;<\/h3>\n<table width=\"637\">\n<tbody>\n<tr>\n<td width=\"139\"><strong>Year<\/strong><\/td>\n<td width=\"120\">Bags, Vanity bags, Purses<\/td>\n<td width=\"138\">Mobiles\/ Laptops electronic<\/td>\n<td width=\"106\">Cash<\/td>\n<td width=\"134\">Gold Ornaments<\/td>\n<\/tr>\n<tr>\n<td width=\"139\"><strong>2016<\/strong><\/td>\n<td width=\"120\">77<\/td>\n<td width=\"138\">53<\/td>\n<td width=\"106\">Rs.1,40,387<\/td>\n<td width=\"134\">Rs.10,56,500<\/td>\n<\/tr>\n<tr>\n<td width=\"139\"><strong>2017\u00a0<\/strong><strong>(up to March)<\/strong><\/td>\n<td width=\"120\">31<\/td>\n<td width=\"138\">11<\/td>\n<td width=\"106\">Rs.31,800<\/td>\n<td width=\"134\">Rs.5,70,000<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h3><strong>PROSECUTION UNDER RAILWAY ACT:<\/strong><\/h3>\n<p>Railway Protection Force are arresting and prosecuting offenders involved in chain pulling, illegal hawkers, nuisance creators, trespassers, foot board travelling, entry of men in women coaches etc.<\/p>\n<table>\n<tbody>\n<tr>\n<td width=\"211\"><strong>Year<\/strong><\/td>\n<td width=\"190\"><strong>Offenders arrested<\/strong><\/td>\n<td width=\"228\"><strong>Fine realized<\/strong><\/td>\n<\/tr>\n<tr>\n<td width=\"211\">2016<\/td>\n<td width=\"190\">34337<\/td>\n<td width=\"228\">Rs. 94,73,305<\/td>\n<\/tr>\n<tr>\n<td width=\"211\">2017 (up to March)<\/td>\n<td width=\"190\">8519<\/td>\n<td width=\"228\">Rs. 29,10,370<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h3><strong>Drive against smokers:<\/strong><\/h3>\n<table width=\"631\">\n<tbody>\n<tr>\n<td rowspan=\"2\" width=\"133\">Year<\/td>\n<td colspan=\"2\" width=\"336\">u\/s 25 of the Cigarettes and Other Tobacco Products (Prohibition of Advertisement and Regulation of Trade and Commerce, Production, Supply and Distribution) Act, 2003 RPF officials<\/td>\n<td colspan=\"2\" width=\"162\">u\/s 167 of Railway Act by Magistrate<\/td>\n<\/tr>\n<tr>\n<td width=\"144\">No of persons<\/td>\n<td width=\"192\">Fine amount<\/td>\n<td width=\"90\">No of persons<\/td>\n<td width=\"72\">Fine amount<\/td>\n<\/tr>\n<tr>\n<td width=\"133\">2016<\/td>\n<td width=\"144\">4799<\/td>\n<td width=\"192\">9,59,800<\/td>\n<td width=\"90\">2074<\/td>\n<td width=\"72\">2,28,600<\/td>\n<\/tr>\n<tr>\n<td width=\"133\">2017 (up to March)<\/td>\n<td width=\"144\">784<\/td>\n<td width=\"192\">1,56,800<\/td>\n<td width=\"90\">439<\/td>\n<td width=\"72\">39,250<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>Indian Railways provides two dedicated helplines for passenger emergencies and security-related assistance:<\/p>\n<hr \/>\n<h2>\u260e\ufe0f 1. For Medical or Security Emergencies: <strong>Rail Madad \u2013 139<\/strong><\/h2>\n<ul>\n<li>Dial <strong>139<\/strong>, the <strong>integrated Rail Madad helpline<\/strong>, operational 24\u00d77 across India<\/li>\n<li>For <strong>security or medical emergencies<\/strong>, press <strong>1<\/strong> in the interactive IVRS menu to speak immediately with an executive<\/li>\n<li>The service is multilingual (12 languages) and accessible from any mobile or landline, without requiring a smartphone<\/li>\n<li>Real-life use cases:<br \/>\n<blockquote><p>\u201cCalled it and they responded so fast. Upon arriving at the next station, railway police and doctors were already there by 1:30\u202fAM\u2026\u201d<br \/>\n\u201cCall 139 or lodge a complaint on Rail\u202fMadad\u201d after encountering harassment on a train<\/p><\/blockquote>\n<\/li>\n<\/ul>\n<hr \/>\n<h2>2. For Railway Security Incidents: <strong>Helpline 182<\/strong><\/h2>\n<ul>\n<li>Dial <strong>182<\/strong> to report incidents like <strong>thefts, harassment, suspicious activities, or other crimes<\/strong> aboard trains or at stations \u2014 these are handled directly by the <strong>Railway Protection Force (RPF)<\/strong><\/li>\n<li>The number is valid nationwide and connects you to the geographically relevant RPF control room<\/li>\n<li>Help for minor girls or vulnerable passengers can also be relayed through 139, as in the case of <strong>Operation Nanhe Farishte<\/strong>, where RPF was alerted via helpline to rescue children in distress<\/li>\n<\/ul>\n<hr \/>\n<h3>\ud83e\udded When to Use Which Helpline<\/h3>\n<table>\n<thead>\n<tr>\n<th><strong>Situation<\/strong><\/th>\n<th><strong>Use Helpline 139 (Rail\u202fMadad)<\/strong><\/th>\n<th><strong>Use Helpline 182 (RPF Security)<\/strong><\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td>Medical emergencies (heart attack, injuries)<\/td>\n<td>\u2705 Yes<\/td>\n<td>\u274c Not intended for medical response<\/td>\n<\/tr>\n<tr>\n<td>Security incident (harassment, theft, eve teasing)<\/td>\n<td>\u2705 Yes (press 1) and get connected<\/td>\n<td>\u2705 Also direct RPF line<\/td>\n<\/tr>\n<tr>\n<td>Suspicious behavior or crime in train\/station<\/td>\n<td>\u2705 Yes (via Rail\u202fMadad)<\/td>\n<td>\u2705 Yes \u2014 directly RPF<\/td>\n<\/tr>\n<tr>\n<td>Find lost \/ missing child<\/td>\n<td>\u2705 Yes, leads to RPF response<\/td>\n<td>\u2014<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<hr \/>\n<h2>\u2705 Quick Reference<\/h2>\n<ul>\n<li><strong>Dial 139<\/strong> \u2192 press <strong>1<\/strong> for immediate security or medical help via Rail\u202fMadad.<\/li>\n<li><strong>Dial 182<\/strong> \u2192 connect directly with RPF for cases like theft, harassment, or suspicious activity.<\/li>\n<\/ul>\n<hr \/>\n<h2>\ud83d\udce2 Useful Community Tips<\/h2>\n<p>From Reddit users:<\/p>\n<blockquote><p>\u201cCall 139 or lodge a complaint on Rail\u202fMadad\u201d for harassment cases<br \/>\n\u201cCall 182\u201d if a gold chain was stolen\u2014they recommend providing PNR, coach, and berth details<\/p><\/blockquote>\n<p>Rail\u202fMadad and RPF helplines are your direct lines to urgent help during your journey\u2014don\u2019t hesitate to use them when needed.<\/p>\n<p>Would you like guidance on lodging complaints via the Rail\u202fMadad app or contacting local GRP units for state-specific support?<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>HUBBALLI:\u00a0For all security related issues Railway Protection Force Toll free Security Helpline Number-182 is operational on SWR.\u00a0 During 2025, 22300 calls were attended of which 180 security related issues of passengers were redressed.\u00a0 Passenger are requested to avail this facility in emergencies. Wide publicity is given to the travelling public through Print &amp; Electronic Media [&hellip;]<\/p>\n","protected":false},"author":102,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[732,5],"tags":[923,924,925],"class_list":["post-9019","post","type-post","status-publish","format-standard","hentry","category-indian-railways","category-irctc","tag-railway-security","tag-railway-security-helpline","tag-railway-security-helpline-for-emergency"],"_links":{"self":[{"href":"https:\/\/www.reilsolar.com\/train\/wp-json\/wp\/v2\/posts\/9019","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.reilsolar.com\/train\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.reilsolar.com\/train\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.reilsolar.com\/train\/wp-json\/wp\/v2\/users\/102"}],"replies":[{"embeddable":true,"href":"https:\/\/www.reilsolar.com\/train\/wp-json\/wp\/v2\/comments?post=9019"}],"version-history":[{"count":0,"href":"https:\/\/www.reilsolar.com\/train\/wp-json\/wp\/v2\/posts\/9019\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.reilsolar.com\/train\/wp-json\/wp\/v2\/media?parent=9019"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.reilsolar.com\/train\/wp-json\/wp\/v2\/categories?post=9019"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.reilsolar.com\/train\/wp-json\/wp\/v2\/tags?post=9019"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}