{"id":8031,"date":"2025-11-01T11:15:49","date_gmt":"2025-11-01T11:15:49","guid":{"rendered":"https:\/\/railtravels.org\/?p=8031"},"modified":"2025-11-01T11:15:49","modified_gmt":"2025-11-01T11:15:49","slug":"railway-counter-ticket-refund-start-from-27-may-railway-counter-ticket-refund","status":"publish","type":"post","link":"https:\/\/www.reilsolar.com\/train\/railway-counter-ticket-refund-start-from-27-may-railway-counter-ticket-refund\/","title":{"rendered":"Railway Counter Ticket Refund Start from 27 May | Railway Counter Ticket Refund"},"content":{"rendered":"
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Railway Counter Ticket Refund Start from 27 May | Railway Counter Ticket Refund<\/b><\/p>\n

REFUND TO START FROM 27TH MAY AT PRS COUNTERS OF NOMINATED STATIONS OVER MUMBAI DIVISION OF WESTERN RAILWAY<\/strong><\/p>\n

For the convenience of passengers, the Indian Railways has decided to restore passengers services in a phased manner with 100 pairs of trains starting from 1st June, 2025. Continuing with this decision, the functioning of selected Passenger Reservation System (PRS) counters at nominated stations has also been re-started with effect from 22nd May, 2025. Now, Western Rly has also decided to re-start the refund of PRS train tickets of cancelled trains due to lockdown. Accordingly, in Mumbai division of WR, passengers will be able to get their refund of PRS tickets w.e.f. 27th May, 2025.<\/p>\n

Also Read: IRCTC Grant Full Refund of Tickets Booked for Journeys Scheduled Between 01-07-2025 to 12-08-2025<\/strong><\/a><\/p>\n

According to a press release issued by Shri Ravinder Bhakar \u2013 Chief Public Relations Officer of Western Railway, over Mumbai Division of Western Railway, PRS counters are being operated at 6 stations i.e. Churchgate, Mumbai Central, Vasai Road, Valsad, Surat and Nandurbar from 22nd May, 2025 for passengers to book reserved tickets in special trains through cash or through Point of Sale (POS) machines. In addition to these, PRS counters will also be operated at 3 more locations at Andheri, Borivali and Vapi stations with effect from 27th May, 2025.<\/p>\n

Shri Bhakar added that in continuation to this, it has also been decided that the refund of PRS tickets for the journey of trains cancelled between 22nd March, 2025 to 30th June, 2025 will be granted as per below schedule:<\/p>\n\n\n\n\n\n\n\n\n\n
Journey commencement Date<\/strong><\/td>\nDate of Refund o\u00adn PRS Counters<\/strong><\/td>\n<\/tr>\n
22.03.2025 to 31.03.2025<\/td>\nFrom 27.05.2025 o\u00adnwards<\/td>\n<\/tr>\n
01.04.2025 to 14.04.2025<\/td>\nFrom 03.06.2025 o\u00adnwards<\/td>\n<\/tr>\n
15.04.2025 to 30.04.2025<\/td>\nFrom 09.06.2025 o\u00adnwards<\/td>\n<\/tr>\n
01.05.2025 to 15.05.2025<\/td>\nFrom 16.06.2025 o\u00adnwards.<\/td>\n<\/tr>\n
16.05.2025 to 31.05.2025<\/td>\nFrom 23.06.2025 o\u00adnwards<\/td>\n<\/tr>\n
01.06.2025 to 30.06.2025<\/td>\nFrom 28.06.2025 o\u00adnwards<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

It\u2019s worth mentioning that passengers can avail the refund within 180 days from the date of journey as stipulated by the Railways. Passengers are advised not to rush to avail refund against cancelled trains and avoid overcrowding by following social distancing norms and health protocols.<\/p>\n

Here\u2019s your comprehensive guide on the online cancellation and refund of PRS (Passenger Reservation System) counter tickets<\/strong>, as launched in 2025:<\/p>\n

\n

\ud83c\udd95 Key Update: Online Cancellation Now Available<\/h2>\n
    \n
  • From March 29, 2025<\/strong>, passengers who booked railway tickets at PRS counters (using a valid mobile number<\/strong>) can cancel those tickets online<\/strong> using:\n
      \n
    • IRCTC website or RailOne app<\/strong>, or<\/li>\n
    • Phone inquiry number 139<\/strong>, option 6
      \n([turn0search6]\ue202turn0search5]\ue202turn0search3]\ue202turn0search2]\ue201)<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n
      \n

      \u23f0 Time Limits for Online Cancellation<\/h2>\n\n\n\n\n\n\n
      Ticket Type<\/th>\nOnline Cancellation Allowed Until<\/th>\n<\/tr>\n<\/thead>\n
      Confirmed<\/td>\nUp to 4 hours before departure<\/strong><\/td>\n<\/tr>\n
      RAC \/ Waitlisted<\/td>\nUp to 30 minutes before departure<\/strong><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n
        \n
      • Not allowed<\/strong> if the train is running late<\/strong> or fully canceled<\/strong>. In those cases, cancellation must be done at a PRS counter<\/strong>.
        \n([turn0search2]\ue202turn0search1]\ue202turn0search3]\ue201)<\/li>\n<\/ul>\n
        \n

        \ud83d\udcf2 How to Cancel a Counter Ticket Online<\/h2>\n
          \n
        1. Visit IRCTC website \/ RailOne app<\/strong> or dial 139<\/strong> \u2192 Select PRS Counter Ticket Cancellation<\/strong><\/li>\n
        2. Enter PNR, train number<\/strong>, CAPTCHA \u2192 Agree to rules<\/li>\n
        3. Receive OTP<\/strong> on mobile \u2192 Validate OTP<\/li>\n
        4. Confirm cancellation \u2192 PNR will show as \u201cCancelled but not Refunded\u201d<\/strong>, seat freed<\/li>\n
        5. You’ll receive an SMS<\/strong> with the refund amount and collection instructions
          \n([turn0search3]\ue202turn0search4]\ue202turn0search1]\ue202turn0search2]\ue201)<\/li>\n<\/ol>\n
          \n

          \ud83d\udcb5 Refund Collection Process<\/h2>\n
            \n
          • Original ticket must be surrendered<\/strong> at a PRS reservation counter to get the cash refund.<\/li>\n
          • Refund timing depends on train schedule<\/strong>:\n
              \n
            • Trains departing between 18:01 \u2013 06:00<\/strong>: Collect refund within first 2 hours<\/strong> of PRS counter opening the next day.<\/li>\n
            • Trains departing between 06:01 \u2013 18:00<\/strong>: Refund can be claimed up to 4 hours after scheduled departure<\/strong> during PRS working hours.
              \n([turn0search10]\ue202turn0search4]\ue202turn0search1]\ue202turn0search2]\ue201)<\/li>\n<\/ul>\n<\/li>\n
            • If the online cancellation window is missed, refund is available only at the journey start station<\/strong> or designated satellite PRS locations<\/strong>.
              \n([turn0search0]\ue202turn0search1]\ue202turn0search2]\ue201)<\/li>\n<\/ul>\n
              \n

              \ud83e\uddfe Cancellation Charges & Rules<\/h2>\n
                \n
              • Refund structure aligns with e-ticket rules<\/strong> (2015 regulations):\n
                  \n
                • >48 hrs before departure<\/strong>: Flat cancellation fee (~\u20b960\u2013\u20b9240)<\/li>\n
                • 48\u201312 hrs before<\/strong>: 25% deduction (minimum slab)<\/li>\n
                • 12\u20134 hrs (pre-chart)<\/strong>: 50% deduction (minimum slab)<\/li>\n<\/ul>\n<\/li>\n
                • Waitlisted RAC\/counter tickets<\/strong> canceled online may incur clerical charges (~\u20b960).<\/li>\n
                • Special rules apply<\/strong> for partial confirmations, mixed bookings, etc.
                  \n([turn0search8]\ue202turn0search0]\ue202turn0search2]\ue202turn0search3]\ue201)<\/li>\n<\/ul>\n
                  \n

                  \u2705 Summary Table<\/h2>\n\n\n\n\n\n\n\n\n\n\n\n\n
                  Feature<\/th>\nDetails<\/th>\n<\/tr>\n<\/thead>\n
                  Online Cancellation Eligibility<\/td>\nValid mobile number required<\/td>\n<\/tr>\n
                  Confirmation cutoff for confirmed<\/td>\nUp to 4 hours before train departure<\/td>\n<\/tr>\n
                  Cancellation cutoff for RAC\/WL<\/td>\nUp to 30 minutes before departure<\/td>\n<\/tr>\n
                  Refund collection location<\/td>\nPRS counter, or journey-start \/ satellite PRS<\/td>\n<\/tr>\n
                  Refund window (night trains)<\/td>\nFirst 2 hours next PRS opening<\/td>\n<\/tr>\n
                  Refund window (day trains)<\/td>\nUp to 4 hours post scheduled departure<\/td>\n<\/tr>\n
                  Train cancellations or delays<\/td>\nMust cancel in-person at PRS counter<\/td>\n<\/tr>\n
                  Cancellation fees<\/td>\nAs per 2015 norms: flat minimums or percentage slabs<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n
                  \n

                  \ud83e\udde0 Tips for a Smooth Experience<\/h2>\n
                    \n
                  • Use the same mobile number<\/strong> used at booking for cancellation eligibility.<\/li>\n
                  • Check your PNR status early<\/strong>, preferably well before the cutoff.<\/li>\n
                  • If you’re far from the station, ensure you can collect refund on time before cancelling.<\/li>\n
                  • Privilege, duty, PTO, or complimentary tickets<\/strong> can be canceled online, but pass validation or reissue may be required at the counter.
                    \n([turn0search0]\ue202turn0search6]\ue201)<\/li>\n<\/ul>\n
                    \n

                    Would you like assistance with:<\/p>\n

                      \n
                    • Finding your nearest PRS or satellite refund location<\/strong>?<\/li>\n
                    • Checking estimated cancellation charges<\/strong> or refund eligibility for a specific PNR?<\/li>\n
                    • Using IRCTC or RailOne<\/strong> to cancel your counter ticket step-by-step?<\/li>\n<\/ul>\n

                      Happy to guide you through wherever you need help!<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

                      Railway Counter Ticket Refund Start from 27 May | Railway Counter Ticket Refund REFUND TO START FROM 27TH MAY AT PRS COUNTERS OF NOMINATED STATIONS OVER MUMBAI DIVISION OF WESTERN RAILWAY For the convenience of passengers, the Indian Railways has decided to restore passengers services in a phased manner with 100 pairs of trains starting […]<\/p>\n","protected":false},"author":102,"featured_media":12342,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[120,5,7,28],"tags":[170,4,6,373,374,27],"class_list":["post-8031","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-highlight","category-irctc","category-railway","category-western-railway","tag-cancellation-of-prs-counter-tickets","tag-irctc","tag-railway","tag-revised-refund-rules","tag-ticket-cancellation-refund-new-rules","tag-western-railway"],"_links":{"self":[{"href":"https:\/\/www.reilsolar.com\/train\/wp-json\/wp\/v2\/posts\/8031","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.reilsolar.com\/train\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.reilsolar.com\/train\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.reilsolar.com\/train\/wp-json\/wp\/v2\/users\/102"}],"replies":[{"embeddable":true,"href":"https:\/\/www.reilsolar.com\/train\/wp-json\/wp\/v2\/comments?post=8031"}],"version-history":[{"count":0,"href":"https:\/\/www.reilsolar.com\/train\/wp-json\/wp\/v2\/posts\/8031\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.reilsolar.com\/train\/wp-json\/wp\/v2\/media\/12342"}],"wp:attachment":[{"href":"https:\/\/www.reilsolar.com\/train\/wp-json\/wp\/v2\/media?parent=8031"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.reilsolar.com\/train\/wp-json\/wp\/v2\/categories?post=8031"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.reilsolar.com\/train\/wp-json\/wp\/v2\/tags?post=8031"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}