{"id":7350,"date":"2025-08-03T10:47:14","date_gmt":"2025-08-03T10:47:14","guid":{"rendered":"https:\/\/railtravels.org\/?p=7350"},"modified":"2025-08-03T10:47:14","modified_gmt":"2025-08-03T10:47:14","slug":"covid-19-irctc-refund-rules-covid-19-railway-refund-rules","status":"publish","type":"post","link":"https:\/\/www.reilsolar.com\/train\/covid-19-irctc-refund-rules-covid-19-railway-refund-rules\/","title":{"rendered":"Covid-19 IRCTC Refund Rules \u2013 Covid-19 Railway Refund Rules"},"content":{"rendered":"<div class=\"entry-content\" style=\"color: #222222;font-family: Roboto, sans-serif;font-size: 16px;font-style: normal;font-weight: 300;letter-spacing: normal;text-align: start;text-indent: 0px;text-transform: none;background-color: #ffffff\">\n<p style=\"margin: 0px 0px 26px;padding: 0px;text-align: justify\"><strong style=\"font-weight: bold\">Covid-19 IRCTC Refund Rules \u2013 Covid-19 Railway Refund Rules<\/strong><\/p>\n<p style=\"margin: 0px 0px 26px;padding: 0px;text-align: center\"><strong style=\"font-weight: bold\">Indian Railway Refund Rules Due to Covid-19<\/strong><\/p>\n<p style=\"margin: 0px 0px 26px;padding: 0px;text-align: justify\"><strong style=\"font-weight: bold\">RELAXATION IN REFUND RULES TO AVOID CROWDING<\/strong><\/p>\n<p style=\"margin: 0px 0px 26px;padding: 0px;text-align: justify\"><strong style=\"font-weight: bold\">Govt. Advisory in wake of Covid -19 to avoid crowding and practice social distancing. Indian Railways relaxes Refund Rules for PRS counter generated tickets<\/strong>.<\/p>\n<p style=\"margin: 0px 0px 26px;padding: 0px;text-align: justify\">All rules for e-ticket remain the same as passenger does not need to come to Station for refund of ticket.<\/p>\n<p style=\"margin: 0px 0px 26px;padding: 0px;text-align: justify\">This relaxation for PRS Counter Generated tickets is for journey period from 21st March \u2013 15 April 2025.<\/p>\n<p style=\"margin: 0px 0px 26px;padding: 0px;text-align: justify\"><strong style=\"font-weight: bold\">1) CASE 1- Train cancelled by Railways for journey period 21 March \u2013 15 April 2025.<\/strong><\/p>\n<ul style=\"margin: 0px 0px 26px 40px;padding: 0px\">\n<li style=\"list-style-type: disc;text-align: justify\"><strong style=\"font-weight: bold\">Refund across counter can be taken on submission of Ticket upto 45 days from date of journey. (Instead of extant rule of 3 hours\/72 hours)<\/strong><\/li>\n<\/ul>\n<p style=\"margin: 0px 0px 26px;padding: 0px;text-align: justify\"><strong style=\"font-weight: bold\">CASE 2: Train NOT cancelled. Passenger does NOT want to perform journey.<\/strong><\/p>\n<ul style=\"margin: 0px 0px 26px 40px;padding: 0px\">\n<li style=\"list-style-type: disc;text-align: justify\"><strong style=\"font-weight: bold\">TDR ( Ticket Deposit Receipt) can be filed within 30 days from date of journey at the station. (Instead of extant rule of 3 days)<\/strong><\/li>\n<li style=\"list-style-type: disc;text-align: justify\"><strong style=\"font-weight: bold\">TDR can be submitted to CCO\/ CCM Claims office for getting the refund within 60 days of filing of TDR subject to verification from Train chart. (Instead of extant rule of 10 days)<\/strong><\/li>\n<li style=\"list-style-type: disc;text-align: justify\"><strong style=\"font-weight: bold\">for passengers who want cancel ticket through 139 can get refund across the counter within 30 days from date of journey. (Instead of extant rule of upto scheduled departure of the train.)<\/strong><\/li>\n<\/ul>\n<p style=\"margin: 0px 0px 26px;padding: 0px;text-align: justify\"><strong style=\"font-weight: bold\">PASSENGERS ARE ADVISED TO AVAIL THE FACILITY AND AVOID COMING TO RAILWAY STATION DURING THE SPREAD OF VIRUS<\/strong><\/p>\n<p>Here is a detailed summary of the <strong>COVID-19 IRCTC and Indian Railways refund rules<\/strong> that were applicable during the pandemic, particularly during lockdowns, cancellations, and restricted operations:<\/p>\n<hr \/>\n<h2>\ud83d\udea6 <strong>IRCTC &amp; Railway Refund Rules During COVID-19<\/strong><\/h2>\n<h3>\u2705 <strong>1. Automatic Full Refund for Cancelled Trains<\/strong><\/h3>\n<ul>\n<li>For trains <strong>cancelled by Indian Railways<\/strong> during the COVID-19 lockdown or due to pandemic-related restrictions, passengers received a <strong>full automatic refund<\/strong>.<\/li>\n<li>Applies to both:\n<ul>\n<li><strong>E-Tickets<\/strong> (IRCTC online bookings)<\/li>\n<li><strong>Counter Tickets<\/strong> (manual refund to be claimed at PRS counter)<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<blockquote><p>\ud83d\udca1 <em>No cancellation charges deducted for these cancellations.<\/em><\/p><\/blockquote>\n<hr \/>\n<h3>\ud83d\udcc5 <strong>2. Refund for Trains Cancelled Between March 21 \u2013 July 31, 2025<\/strong><\/h3>\n<p>Indian Railways announced <strong>liberalized refund rules<\/strong>:<\/p>\n<table>\n<thead>\n<tr>\n<th><strong>Booking Mode<\/strong><\/th>\n<th><strong>Action Required<\/strong><\/th>\n<th><strong>Refund Timeframe<\/strong><\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td>E-Ticket<\/td>\n<td>Auto cancellation, full refund<\/td>\n<td>No need to file TDR<\/td>\n<\/tr>\n<tr>\n<td>Counter Ticket<\/td>\n<td>Cancel at PRS counter or via IRCTC form<\/td>\n<td>Within <strong>6 months<\/strong> from date of journey<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<blockquote><p><strong>New refund window was extended from 3 days to 6 months<\/strong> for counter tickets.<\/p><\/blockquote>\n<hr \/>\n<h3>\ud83d\udd01 <strong>3. Trains Running but Passenger Not Traveling<\/strong><\/h3>\n<ul>\n<li>For confirmed tickets on running trains, <strong>no refund<\/strong> was given <strong>if the passenger voluntarily chose not to travel<\/strong>.<\/li>\n<li>Exception: If the train was <strong>late by over 3 hours<\/strong>, or if <strong>route was diverted<\/strong>, a <strong>TDR<\/strong> (Ticket Deposit Receipt) could be filed for refund.<\/li>\n<\/ul>\n<hr \/>\n<h3>\ud83d\udcbb <strong>4. How to File TDR (For E-Tickets Only)<\/strong><\/h3>\n<ul>\n<li>Visit IRCTC website \u2192 &#8220;My Account&#8221; \u2192 Booked Ticket History \u2192 File TDR<\/li>\n<li>Must be done:\n<ul>\n<li><strong>Before scheduled departure<\/strong> for late-running\/detained trains<\/li>\n<li>Within <strong>72 hours<\/strong> for cases like train diverted, coach not attached, or passenger not travelled due to valid reason<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<hr \/>\n<h3>\ud83d\udcdd <strong>5. Refund for Special Trains (Post-Lockdown)<\/strong><\/h3>\n<ul>\n<li>Indian Railways resumed services with <strong>special trains<\/strong> and <strong>festival trains<\/strong>, but refund rules were modified:<\/li>\n<\/ul>\n<table>\n<thead>\n<tr>\n<th>Ticket Type<\/th>\n<th>Cancellation Rule<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td>Confirmed Ticket<\/td>\n<td>Cancellation charges applied per normal rules<\/td>\n<\/tr>\n<tr>\n<td>Waitlisted\/RAC<\/td>\n<td>Full refund if not confirmed before charting<\/td>\n<\/tr>\n<tr>\n<td>Tatkal Ticket<\/td>\n<td><strong>No refund<\/strong> if cancelled voluntarily<\/td>\n<\/tr>\n<tr>\n<td>Train Cancelled<\/td>\n<td>Full automatic refund (no action needed)<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<hr \/>\n<h3>\ud83d\udce6 <strong>6. PRS (Counter Ticket) Refund \u2014 COVID Period Extension<\/strong><\/h3>\n<ul>\n<li>If unable to cancel counter ticket due to lockdown:\n<ul>\n<li>Passenger could <strong>submit a refund claim within 6 months<\/strong> of journey date<\/li>\n<li>Form submission at PRS station (after services resumed)<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<hr \/>\n<h2>\u2705 <strong>Key Points Summary<\/strong><\/h2>\n<table>\n<thead>\n<tr>\n<th>Situation<\/th>\n<th>Refund Policy<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td>Train Cancelled by Railways<\/td>\n<td>Full refund (auto for e-ticket, manual for counter)<\/td>\n<\/tr>\n<tr>\n<td>Lockdown period bookings (March\u2013July 2025)<\/td>\n<td>Full refund; counter ticket refund window extended<\/td>\n<\/tr>\n<tr>\n<td>Passenger didn&#8217;t travel on running train<\/td>\n<td>No refund (unless valid reason via TDR)<\/td>\n<\/tr>\n<tr>\n<td>Train &gt;3 hours late, not travelled<\/td>\n<td>Full refund with TDR (E-ticket) \/ PRS cancellation<\/td>\n<\/tr>\n<tr>\n<td>Tatkal bookings voluntarily cancelled<\/td>\n<td>No refund<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<hr \/>\n<h2>\ud83d\udcde Need Help?<\/h2>\n<ul>\n<li><strong>IRCTC 24&#215;7 Customer Care<\/strong>: 139<\/li>\n<li><strong>TDR Tracker<\/strong>:\u00a0\u2192 Login \u2192 TDR History<\/li>\n<li><strong>Refund Status<\/strong>: Available under \u201cMy Transactions\u201d \u2192 \u201cRefund Status of Cancelled Tickets\u201d<\/li>\n<\/ul>\n<hr \/>\n<p>Would you like a downloadable guide (PDF) on these rules or help tracking a specific refund\/TDR case?<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Covid-19 IRCTC Refund Rules \u2013 Covid-19 Railway Refund Rules Indian Railway Refund Rules Due to Covid-19 RELAXATION IN REFUND RULES TO AVOID CROWDING Govt. Advisory in wake of Covid -19 to avoid crowding and practice social distancing. Indian Railways relaxes Refund Rules for PRS counter generated tickets. All rules for e-ticket remain the same as [&hellip;]<\/p>\n","protected":false},"author":102,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[5,7],"tags":[4,371,6,373],"class_list":["post-7350","post","type-post","status-publish","format-standard","hentry","category-irctc","category-railway","tag-irctc","tag-new-refund-rules","tag-railway","tag-revised-refund-rules"],"_links":{"self":[{"href":"https:\/\/www.reilsolar.com\/train\/wp-json\/wp\/v2\/posts\/7350","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.reilsolar.com\/train\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.reilsolar.com\/train\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.reilsolar.com\/train\/wp-json\/wp\/v2\/users\/102"}],"replies":[{"embeddable":true,"href":"https:\/\/www.reilsolar.com\/train\/wp-json\/wp\/v2\/comments?post=7350"}],"version-history":[{"count":0,"href":"https:\/\/www.reilsolar.com\/train\/wp-json\/wp\/v2\/posts\/7350\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.reilsolar.com\/train\/wp-json\/wp\/v2\/media?parent=7350"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.reilsolar.com\/train\/wp-json\/wp\/v2\/categories?post=7350"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.reilsolar.com\/train\/wp-json\/wp\/v2\/tags?post=7350"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}