{"id":4460,"date":"2025-08-02T06:20:01","date_gmt":"2025-08-02T06:20:01","guid":{"rendered":"https:\/\/railtravels.org\/?p=4460"},"modified":"2025-08-02T06:20:01","modified_gmt":"2025-08-02T06:20:01","slug":"irctcs-askdisha-chatbot-now-provides-live-refund-status-information","status":"publish","type":"post","link":"https:\/\/www.reilsolar.com\/train\/irctcs-askdisha-chatbot-now-provides-live-refund-status-information\/","title":{"rendered":"IRCTC\u2019s AskDISHA Chatbot now provides Live Refund Status Information"},"content":{"rendered":"
\n

IRCTC\u2019s AskDISHA Chatbot now provides Live Refund Status Information<\/strong><\/p>\n

IRCTC\u2019s AskDISHA Chatbot now provides Live Refund Status Information<\/p>\n

IRCTC is the first PSU to introduce the services of Artificial Intelligence based ASKDISHA chatbot in October, 2025 with an effort to further enhance the user experience of its 5.2 crore customers visiting its ticketing website www.irctc.co.in and tourism website www.irctctourism.com for booking of rail and airline tickets and tourism products.<\/p>\n

The chatbot is a special computer programme designed to simulate conversation with users, especially over the internet. AskDISHA has been answering in Hindi as well as English to the queries of users on reservation of tickets, cancellation, enquiry of refund status, fare, PNR search, train running status, enquiry about retiring rooms and tourism products without the need for human agent intervention. To further ease out the interaction between the customers and chatbot, AskDISHA has now been programmed to understand \u2018Hinglish\u2019 , a mix of Hindi and English during conversation.<\/p>\n

IRCTC has recently upgraded its AskDISHA chatbot with the capability to reply live queries from users related to rail ticket refunds arising out of cancellation, TDR filing and failed transactions as theses constitute around 50% of the total queries of the customers. The users can now either key in or verbally communicate their PNR or Transaction details to AskDISHA and get their ticket refund status immediately.<\/p>\n

Through this newly added feature of AskDISHA, IRCTC plans to minimize the time and efforts of its customers in getting refund related information as the users can now get the required information by direct interaction with the chatbot without the need to call 139-Rail Madad enquiry number or logging in to their user accounts.<\/p>\n

Within less than two years of its launch, more than 178 million users have availed the services of AskDISHA. About 5 million users have asked refund specific queries since its introduction in the month of Apr,2025. The overall response of the customers towards the services of AskDISHA has been very encouraging with 92% positive feedbacks while the accuracy of the chatbot in understanding and communicating with the customers has been a whooping 95%.<\/p>\n

AskDISHA chatbot has been developed by IRCTC in collaboration with a Bengaluru based Start-Up providing AI based digital interaction assistants. IRCTC\u2019s AskDisha Chatbot has been conferred with Asia Leadership Award for \u2018Innovation Using Technology\u2019 in November, 2025.<\/p>\n

visiting its ticketing website www.irctc.co.in and tourism website www.irctctourism.com for booking of rail and airline tickets and tourism products.<\/p>\n

Yes \u2014 IRCTC\u2019s AI chatbot AskDISHA 2.0<\/strong> (Digital Interaction To Seek Help Anytime) now provides live refund status information<\/strong> as one of its core features.<\/p>\n

\n

\ud83d\ude80 What has Changed?<\/h2>\n
    \n
  • IRCTC upgraded its AI assistant AskDISHA 2.0<\/strong> in May 2025<\/strong>, enabling users to receive instant, real-time updates on ticket refunds<\/strong>\u2014for:\n
      \n
    • Ticket cancellations<\/li>\n
    • Failed transactions<\/li>\n
    • Ticket Deposit Receipts (TDR) status<\/li>\n<\/ul>\n<\/li>\n
    • Prior to this, as far back as August 2025<\/strong>, AskDISHA began offering refund information, but mostly in a delayed or indirect manner\u2014often referring users to support channels like Rail Madad (139)<\/strong>. This upgrade significantly reduced wait times and improved clarity.<\/li>\n<\/ul>\n
      \n

      \ud83d\udd27 How to Use AskDISHA 2.0 to Check Refund Status<\/h2>\n
        \n
      1. Visit the IRCTC website<\/strong> or open the Rail Connect app<\/strong>.<\/li>\n
      2. Tap or click on the AskDISHA 2.0<\/strong> chatbot icon.<\/li>\n
      3. Type or speak your query such as \u201crefund status,\u201d \u201cticket cancellation,\u201d \u201cfailed transaction,\u201d<\/strong> or \u201cTDR status.\u201d<\/strong><\/li>\n
      4. Provide your PNR number<\/strong> or transaction ID<\/strong> when prompted.<\/li>\n
      5. The assistant will then display your current refund status<\/strong>, including transaction date, reference number, and approximate completion status.<\/li>\n<\/ol>\n
        \n

        \ud83d\udde3\ufe0f Key Features and Benefits<\/h2>\n
          \n
        • Multilingual support<\/strong>: Works via English, Hindi, Hinglish, and Gujarati<\/strong>, with planned expansions.<\/li>\n
        • Voice-enabled<\/strong>: Lets you interact using voice commands<\/strong>, ideal for users less comfortable typing.<\/li>\n
        • OTP-based access<\/strong>: No password required\u2014secure login via mobile number and OTP.<\/li>\n
        • Holistic ticketing assistance<\/strong>: Beyond refunds, AskDISHA handles booking, cancellation, PNR status, e-ticket retrieval<\/strong>, and more.<\/li>\n<\/ul>\n
          \n

          \u2705 Final Takeaway<\/h2>\n\n\n\n\n\n\n\n\n\n
          Feature<\/th>\nStatus<\/th>\n<\/tr>\n<\/thead>\n
          Live refund status<\/strong><\/td>\n\u2705 Fully supported<\/td>\n<\/tr>\n
          Supported through AskDISHA 2.0<\/strong><\/td>\n\u2705 Yes<\/td>\n<\/tr>\n
          Languages available<\/strong><\/td>\nEnglish, Hindi, Hinglish, Gujarati<\/td>\n<\/tr>\n
          Interface types<\/strong><\/td>\nText input + Voice<\/td>\n<\/tr>\n
          Other services<\/strong><\/td>\nTicket booking, cancellation, PNR, TDR, etc.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

          With this upgrade, IRCTC\u2019s AskDISHA 2.0 provides a fast, secure, and convenient way to get real-time refund updates\u2014eliminating the need to call helplines or log into accounts manually.<\/p>\n

          \n

          If you\u2019d like, I can walk you through:<\/p>\n

            \n
          • Using the voice feature<\/strong> in AskDISHA;<\/li>\n
          • Typing commands like \u201crefund status\u201d step-by-step;<\/li>\n
          • Or trying out other useful assistance features in the chatbot.<\/li>\n<\/ul>\n

            Just say the word\u2014I’m here to help!<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

            IRCTC\u2019s AskDISHA Chatbot now provides Live Refund Status Information IRCTC\u2019s AskDISHA Chatbot now provides Live Refund Status Information IRCTC is the first PSU to introduce the services of Artificial Intelligence based ASKDISHA chatbot in October, 2025 with an effort to further enhance the user experience of its 5.2 crore customers visiting its ticketing website www.irctc.co.in […]<\/p>\n","protected":false},"author":102,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[5,38,7],"tags":[4,50,6,78],"class_list":["post-4460","post","type-post","status-publish","format-standard","hentry","category-irctc","category-irctc-news","category-railway","tag-irctc","tag-ministry-of-railways","tag-railway","tag-railway-news"],"_links":{"self":[{"href":"https:\/\/www.reilsolar.com\/train\/wp-json\/wp\/v2\/posts\/4460","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.reilsolar.com\/train\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.reilsolar.com\/train\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.reilsolar.com\/train\/wp-json\/wp\/v2\/users\/102"}],"replies":[{"embeddable":true,"href":"https:\/\/www.reilsolar.com\/train\/wp-json\/wp\/v2\/comments?post=4460"}],"version-history":[{"count":0,"href":"https:\/\/www.reilsolar.com\/train\/wp-json\/wp\/v2\/posts\/4460\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.reilsolar.com\/train\/wp-json\/wp\/v2\/media?parent=4460"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.reilsolar.com\/train\/wp-json\/wp\/v2\/categories?post=4460"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.reilsolar.com\/train\/wp-json\/wp\/v2\/tags?post=4460"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}