{"id":14335,"date":"2025-12-04T09:11:48","date_gmt":"2025-12-04T09:11:48","guid":{"rendered":"https:\/\/railtravels.org\/?p=14335"},"modified":"2025-12-04T09:11:48","modified_gmt":"2025-12-04T09:11:48","slug":"railmadad-train-or-station-complain-railway-complaint-portal-solve-your-complaint-live","status":"publish","type":"post","link":"https:\/\/www.reilsolar.com\/train\/railmadad-train-or-station-complain-railway-complaint-portal-solve-your-complaint-live\/","title":{"rendered":"RailMadad &#8211; Train or Station Complain | Railway Complaint Portal Solve your Complaint Live"},"content":{"rendered":"<p data-start=\"223\" data-end=\"245\">RAILMADAD is one of the main portal of indian railway for solving any inquiry, assistance and for grievance redressal. RailMadad is the official online grievance and assistance portal of Indian Railways, designed to help passengers quickly lodge complaints, give feedback, and track resolutions related to trains, stations, and railway services.<\/p>\n<h2 data-start=\"223\" data-end=\"245\">\u00a0What is RailMadad<\/h2>\n<ul data-start=\"247\" data-end=\"1452\">\n<li data-start=\"247\" data-end=\"370\">\n<p data-start=\"249\" data-end=\"370\">RailMadad is the official grievance\/inquiry\/assistance portal of Indian Railways.<\/p>\n<\/li>\n<li data-start=\"371\" data-end=\"881\">\n<p data-start=\"373\" data-end=\"455\">It allows passengers and users to file complaints or give suggestions regarding:<\/p>\n<ul data-start=\"458\" data-end=\"881\">\n<li data-start=\"458\" data-end=\"587\">\n<p data-start=\"460\" data-end=\"587\">Train-related issues (onboard services, cleanliness, catering, ticketing, delays, etc.)<\/p>\n<\/li>\n<li data-start=\"590\" data-end=\"719\">\n<p data-start=\"592\" data-end=\"719\">Station-related issues (station facilities, cleanliness, staff behaviour, safety, etc.)<\/p>\n<\/li>\n<li data-start=\"722\" data-end=\"804\">\n<p data-start=\"724\" data-end=\"804\">Freight\/parcel inquiries and complaints.<\/p>\n<\/li>\n<li data-start=\"807\" data-end=\"881\">\n<p data-start=\"809\" data-end=\"881\">General suggestions or feedback.<\/p>\n<\/li>\n<\/ul>\n<\/li>\n<li data-start=\"883\" data-end=\"1058\">\n<p data-start=\"885\" data-end=\"1058\">Once you lodge a complaint, you receive a unique reference\/complaint ID (CRN). Using that you can track the status of your complaint.<\/p>\n<\/li>\n<li data-start=\"1060\" data-end=\"1452\">\n<p data-start=\"1062\" data-end=\"1095\">RailMadad is available through:<\/p>\n<ul data-start=\"1098\" data-end=\"1452\">\n<li data-start=\"1098\" data-end=\"1171\">\n<p data-start=\"1100\" data-end=\"1171\">Website (the link you provided)<\/p>\n<\/li>\n<li data-start=\"1174\" data-end=\"1242\">\n<p data-start=\"1176\" data-end=\"1242\">Mobile app (Android \/ iOS)<\/p>\n<\/li>\n<li data-start=\"1245\" data-end=\"1358\">\n<p data-start=\"1247\" data-end=\"1358\">Helpline number 139 (for general enquiries &amp; complaints \/ assistance)<\/p>\n<\/li>\n<li data-start=\"1361\" data-end=\"1452\">\n<p data-start=\"1363\" data-end=\"1452\">SMS \/ Other modes as per passenger convenience.<\/p>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<hr data-start=\"1454\" data-end=\"1457\" \/>\n<h2 data-start=\"1459\" data-end=\"1515\">\ud83d\udcdd How to Use the Portal \/ What to Write on RailMadad<\/h2>\n<p data-start=\"1517\" data-end=\"1705\">If you want to file a complaint or send feedback via the website (or app), here\u2019s generally what you do, and how you should compose your submission.<\/p>\n<h3 data-start=\"1707\" data-end=\"1735\">Steps to Lodge Complaint<\/h3>\n<ol data-start=\"1737\" data-end=\"2896\">\n<li data-start=\"1737\" data-end=\"1870\">\n<p data-start=\"1740\" data-end=\"1870\">Go to the RailMadad portal:<\/p>\n<\/li>\n<li data-start=\"1871\" data-end=\"2028\">\n<p data-start=\"1874\" data-end=\"2028\">Choose the type of complaint \u2014 \u201cTrain Complaint\u201d or \u201cStation Complaint\u201d (or freight\/parcel query as applicable).Enter travel details \u2014 usually your PNR number or UTS number (or train number), and date of incident.<\/p>\n<\/li>\n<li data-start=\"2176\" data-end=\"2320\">\n<p data-start=\"2179\" data-end=\"2320\">Select category\/sub-type of complaint (e.g. cleanliness, catering, safety, delay, facilities, etc.)<\/p>\n<\/li>\n<li data-start=\"2321\" data-end=\"2624\">\n<p data-start=\"2324\" data-end=\"2624\">Provide a brief but clear description of your complaint or feedback. If possible, mention exact details: train number, coach\/seat number, date\/time, what went wrong, and any evidence (photo\/video) if you have. Many people upload photos or videos for clarity.<\/p>\n<\/li>\n<li data-start=\"2625\" data-end=\"2756\">\n<p data-start=\"2628\" data-end=\"2756\">(Optional but recommended) Upload supporting evidence \u2014 photo or video \u2014 if available.<\/p>\n<\/li>\n<li data-start=\"2757\" data-end=\"2896\">\n<p data-start=\"2760\" data-end=\"2896\">Submit, and you\u2019ll get a reference\/ complaint ID. Use the ID to track resolution status later<\/p>\n<\/li>\n<\/ol>\n<hr data-start=\"2898\" data-end=\"2901\" \/>\n<h2 data-start=\"2903\" data-end=\"2958\">\u270d\ufe0f What to Write \u2014 Sample Templates \/ Good Practices<\/h2>\n<p data-start=\"2960\" data-end=\"3086\">When writing your complaint or feedback, clarity and specificity help. Here are a few sample templates depending on the issue:<\/p>\n<p data-start=\"2960\" data-end=\"3086\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-14338 size-full\" src=\"https:\/\/www.reilsolar.com\/train\/wp-content\/uploads\/sites\/17\/2025\/12\/Railmadad.png\" alt=\"\" width=\"1332\" height=\"552\" srcset=\"https:\/\/www.reilsolar.com\/train\/wp-content\/uploads\/sites\/17\/2025\/12\/Railmadad.png 1332w, https:\/\/www.reilsolar.com\/train\/wp-content\/uploads\/sites\/17\/2025\/12\/Railmadad-300x124.png 300w, https:\/\/www.reilsolar.com\/train\/wp-content\/uploads\/sites\/17\/2025\/12\/Railmadad-1024x424.png 1024w, https:\/\/www.reilsolar.com\/train\/wp-content\/uploads\/sites\/17\/2025\/12\/Railmadad-768x318.png 768w\" sizes=\"auto, (max-width: 1332px) 100vw, 1332px\" \/><\/p>\n<h3 data-start=\"3088\" data-end=\"3156\">Example 1 \u2014 Cleanliness \/ Hygiene Issue (on train or at station)<\/h3>\n<div class=\"contain-inline-size rounded-2xl corner-superellipse\/1.1 relative bg-token-sidebar-surface-primary\">\n<div class=\"sticky top-9\">\n<div class=\"absolute end-0 bottom-0 flex h-9 items-center pe-2\">\n<div class=\"bg-token-bg-elevated-secondary text-token-text-secondary flex items-center gap-4 rounded-sm px-2 font-sans text-xs\"><\/div>\n<\/div>\n<\/div>\n<div class=\"overflow-y-auto p-4\" dir=\"ltr\"><code class=\"whitespace-pre!\"><span class=\"hljs-attr\">Train No:<\/span> <span class=\"hljs-number\">12345<\/span><span class=\"hljs-string\">,<\/span> <span class=\"hljs-attr\">Journey Date:<\/span> <span class=\"hljs-number\">01<\/span><span class=\"hljs-string\">-Dec-2025<\/span><br \/>\n<span class=\"hljs-attr\">Coach\/Seat:<\/span> <span class=\"hljs-string\">S1<\/span> <span class=\"hljs-string\">\/<\/span> <span class=\"hljs-string\">Seat<\/span> <span class=\"hljs-string\">No.<\/span> <span class=\"hljs-number\">24<\/span><br \/>\n<span class=\"hljs-attr\">Issue: Shared toilet in coach S1 was found unclean:<\/span> <span class=\"hljs-string\">floor<\/span> <span class=\"hljs-string\">water-stained,<\/span> <span class=\"hljs-literal\">no<\/span> <span class=\"hljs-string\">soap\/handwash,<\/span> <span class=\"hljs-literal\">no<\/span> <span class=\"hljs-string\">functioning<\/span> <span class=\"hljs-string\">flush,<\/span> <span class=\"hljs-string\">foul<\/span> <span class=\"hljs-string\">smell.<\/span> <span class=\"hljs-string\">Despite<\/span> <span class=\"hljs-string\">repeated<\/span> <span class=\"hljs-string\">requests<\/span> <span class=\"hljs-string\">to<\/span> <span class=\"hljs-string\">TTE,<\/span> <span class=\"hljs-string\">issue<\/span> <span class=\"hljs-string\">not<\/span> <span class=\"hljs-string\">resolved.<\/span><br \/>\n<span class=\"hljs-attr\">Impact:<\/span> <span class=\"hljs-string\">Caused<\/span> <span class=\"hljs-string\">severe<\/span> <span class=\"hljs-string\">inconvenience,<\/span> <span class=\"hljs-string\">especially<\/span> <span class=\"hljs-string\">for<\/span> <span class=\"hljs-string\">women<\/span> <span class=\"hljs-string\">passengers.<\/span> <span class=\"hljs-string\">Concern<\/span> <span class=\"hljs-string\">about<\/span> <span class=\"hljs-string\">hygiene<\/span> <span class=\"hljs-string\">and<\/span> <span class=\"hljs-string\">health.<\/span><br \/>\n<span class=\"hljs-attr\">Request:<\/span> <span class=\"hljs-string\">Kindly<\/span> <span class=\"hljs-string\">arrange<\/span> <span class=\"hljs-string\">cleaning<\/span> <span class=\"hljs-string\">staff<\/span> <span class=\"hljs-string\">immediately<\/span> <span class=\"hljs-string\">and<\/span> <span class=\"hljs-string\">ensure<\/span> <span class=\"hljs-string\">proper<\/span> <span class=\"hljs-string\">upkeep<\/span> <span class=\"hljs-string\">for<\/span> <span class=\"hljs-string\">rest<\/span> <span class=\"hljs-string\">of<\/span> <span class=\"hljs-string\">journey.<\/span><br \/>\n<\/code><\/div>\n<\/div>\n<h3 data-start=\"3618\" data-end=\"3687\">Example 2 \u2014 Staff Misbehaviour \/ Overcharging \/ Service Complaint<\/h3>\n<div class=\"contain-inline-size rounded-2xl corner-superellipse\/1.1 relative bg-token-sidebar-surface-primary\">\n<div class=\"sticky top-9\">\n<div class=\"absolute end-0 bottom-0 flex h-9 items-center pe-2\">\n<div class=\"bg-token-bg-elevated-secondary text-token-text-secondary flex items-center gap-4 rounded-sm px-2 font-sans text-xs\"><\/div>\n<\/div>\n<\/div>\n<div class=\"overflow-y-auto p-4\" dir=\"ltr\"><code class=\"whitespace-pre!\">Train No: <span class=\"hljs-number\">56789<\/span>, <span class=\"hljs-type\">Date<\/span>: <span class=\"hljs-number\">02<\/span>-Dec-<span class=\"hljs-number\">2025<\/span><br \/>\n<span class=\"hljs-symbol\">Coach:<\/span> <span class=\"hljs-number\">2<\/span>A, Berth: Lower <span class=\"hljs-number\">34<\/span><br \/>\n<span class=\"hljs-symbol\">Issue:<\/span> Pantry car staff overcharged <span class=\"hljs-keyword\">for<\/span> food item. Printed menu shows \u20b9<span class=\"hljs-number\">60<\/span>; I was charged \u20b9<span class=\"hljs-number\">100<\/span>. <span class=\"hljs-keyword\">When<\/span> asked, staff refused <span class=\"hljs-keyword\">to<\/span> revert <span class=\"hljs-keyword\">to<\/span> correct price <span class=\"hljs-built_in\">and<\/span> misbehaved.<br \/>\n<span class=\"hljs-symbol\">Impact:<\/span> Financial loss, distress over unfair treatment.<br \/>\n<span class=\"hljs-symbol\">Request:<\/span> Please look <span class=\"hljs-keyword\">into<\/span> pantry pricing <span class=\"hljs-keyword\">as<\/span> per IRCTC standards <span class=\"hljs-built_in\">and<\/span> <span class=\"hljs-keyword\">take<\/span> necessary action against staff overcharging. Refund difference amount <span class=\"hljs-keyword\">to<\/span> <span class=\"hljs-keyword\">me<\/span> <span class=\"hljs-built_in\">or<\/span> adjust <span class=\"hljs-keyword\">in<\/span> future journeys.<br \/>\n<\/code><\/div>\n<\/div>\n<h3 data-start=\"4158\" data-end=\"4214\">Example 3 \u2014 Delay \/ Ticket \/ PNR \/ Reservation Issue<\/h3>\n<div class=\"contain-inline-size rounded-2xl corner-superellipse\/1.1 relative bg-token-sidebar-surface-primary\">\n<div class=\"sticky top-9\">\n<div class=\"absolute end-0 bottom-0 flex h-9 items-center pe-2\">\n<div class=\"bg-token-bg-elevated-secondary text-token-text-secondary flex items-center gap-4 rounded-sm px-2 font-sans text-xs\"><\/div>\n<\/div>\n<\/div>\n<div class=\"overflow-y-auto p-4\" dir=\"ltr\"><code class=\"whitespace-pre!\"><span class=\"hljs-symbol\">PNR:<\/span> <span class=\"hljs-number\">1234567890<\/span>, Journey <span class=\"hljs-type\">Date<\/span>: <span class=\"hljs-number\">03<\/span>-Dec-<span class=\"hljs-number\">2025<\/span><br \/>\nTrain No: <span class=\"hljs-number\">98765<\/span><br \/>\n<span class=\"hljs-symbol\">Issue:<\/span> Reservation charts processed incorrectly; despite confirmed booking, seat allocation <span class=\"hljs-built_in\">not<\/span> updated <span class=\"hljs-keyword\">in<\/span> system. Onboard TTE claimed berth was vacant <span class=\"hljs-built_in\">and<\/span> gave alternate lower berth but no cushion\/linen was provided. <span class=\"hljs-keyword\">When<\/span> asked, responsibility was avoided.<br \/>\n<span class=\"hljs-symbol\">Impact:<\/span> Traveller inconvenience; discomfort <span class=\"hljs-keyword\">for<\/span> overnight journey.<br \/>\n<span class=\"hljs-symbol\">Request:<\/span> Kindly rectify seat allocation <span class=\"hljs-built_in\">and<\/span> confirm <span class=\"hljs-keyword\">if<\/span> original berth will be provided <span class=\"hljs-built_in\">or<\/span> alternate arrangements offered <span class=\"hljs-keyword\">for<\/span> <span class=\"hljs-keyword\">return<\/span> journey.<br \/>\n<\/code><\/div>\n<\/div>\n<h3 data-start=\"4749\" data-end=\"4839\">Example 4 \u2014 Generic Feedback \/ Suggestion (Station Facilities, Cleanliness, Amenities)<\/h3>\n<div class=\"contain-inline-size rounded-2xl corner-superellipse\/1.1 relative bg-token-sidebar-surface-primary\">\n<div class=\"sticky top-9\">\n<div class=\"absolute end-0 bottom-0 flex h-9 items-center pe-2\">\n<div class=\"bg-token-bg-elevated-secondary text-token-text-secondary flex items-center gap-4 rounded-sm px-2 font-sans text-xs\"><\/div>\n<\/div>\n<\/div>\n<div class=\"overflow-y-auto p-4\" dir=\"ltr\"><code class=\"whitespace-pre!\"><span class=\"hljs-symbol\">Station:<\/span> Patna Junction (PNBE), <span class=\"hljs-type\">Date<\/span>: <span class=\"hljs-number\">04<\/span>-Dec-<span class=\"hljs-number\">2025<\/span><br \/>\nComplaint Type: Station Facilities \/ Cleanliness<br \/>\n<span class=\"hljs-symbol\">Issue:<\/span> Platform washrooms insufficient <span class=\"hljs-built_in\">and<\/span> often locked; waiting lounge overcrowded; seating insufficient; lights <span class=\"hljs-keyword\">on<\/span> platform often <span class=\"hljs-built_in\">not<\/span> working.<br \/>\n<span class=\"hljs-symbol\">Suggestion:<\/span> Increase number <span class=\"hljs-keyword\">of<\/span> washrooms, ensure regular cleaning, improve waiting lounge capacity, fix lighting <span class=\"hljs-keyword\">for<\/span> better passenger comfort <span class=\"hljs-built_in\">and<\/span> safety.<br \/>\n<\/code><\/div>\n<\/div>\n<p data-start=\"5247\" data-end=\"5268\"><strong data-start=\"5247\" data-end=\"5268\">Tips for writing:<\/strong><\/p>\n<ul data-start=\"5269\" data-end=\"5593\">\n<li data-start=\"5269\" data-end=\"5344\">\n<p data-start=\"5271\" data-end=\"5344\">Be factual \u2014 mention train\/station name, date, time, and exact problem.<\/p>\n<\/li>\n<li data-start=\"5345\" data-end=\"5415\">\n<p data-start=\"5347\" data-end=\"5415\">If possible, add evidence (photos, videos), this speeds up action.<\/p>\n<\/li>\n<li data-start=\"5416\" data-end=\"5487\">\n<p data-start=\"5418\" data-end=\"5487\">Write in clear language (Hindi or English); avoid vague complaints.<\/p>\n<\/li>\n<li data-start=\"5488\" data-end=\"5593\">\n<p data-start=\"5490\" data-end=\"5593\">Mention how the issue affected you\/travellers \u2014 it shows seriousness and may prompt faster redressal.<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"5595\" data-end=\"5598\" \/>\n<h2 data-start=\"5600\" data-end=\"5635\">\ud83c\udfaf When Should You Use RailMadad<\/h2>\n<p data-start=\"5637\" data-end=\"5731\">You should use RailMadad when you face \u2014 during or after rail travel \u2014 any of the following:<\/p>\n<ul data-start=\"5732\" data-end=\"6169\">\n<li data-start=\"5732\" data-end=\"5812\">\n<p data-start=\"5734\" data-end=\"5812\">Dirty \/ unhygienic coaches or stations; unclean toilets or water facilities.<\/p>\n<\/li>\n<li data-start=\"5813\" data-end=\"5911\">\n<p data-start=\"5815\" data-end=\"5911\">Misbehaviour or overcharging by pantry or other staff, unfair ticketing or reservation issues.<\/p>\n<\/li>\n<li data-start=\"5912\" data-end=\"5963\">\n<p data-start=\"5914\" data-end=\"5963\">Delay, cancellation, PNR or reservation errors.<\/p>\n<\/li>\n<li data-start=\"5964\" data-end=\"6037\">\n<p data-start=\"5966\" data-end=\"6037\">Safety, medical emergencies, security concerns onboard or at station.<\/p>\n<\/li>\n<li data-start=\"6038\" data-end=\"6119\">\n<p data-start=\"6040\" data-end=\"6119\">Feedback or suggestions to improve amenities, cleanliness, passenger comfort.<\/p>\n<\/li>\n<li data-start=\"6120\" data-end=\"6169\">\n<p data-start=\"6122\" data-end=\"6169\">Freight\/parcel related grievances or queries.<\/p>\n<\/li>\n<\/ul>\n<h2>Railmadad Official Website and Application:<\/h2>\n<p style=\"text-align: center\"><strong>Website: <a href=\"https:\/\/railmadad.indianrailways.gov.in\/madad\/final\/home.jsp#\" target=\"_blank\" rel=\"noopener\">Visit Now<\/a><\/strong><\/p>\n<p style=\"text-align: center\"><strong>Application: <a href=\"https:\/\/play.google.com\/store\/apps\/details?id=cris.railmadad\" target=\"_blank\" rel=\"noopener\">Install Now<\/a><\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>RAILMADAD is one of the main portal of indian railway for solving any inquiry, assistance and for grievance redressal. RailMadad is the official online grievance and assistance portal of Indian Railways, designed to help passengers quickly lodge complaints, give feedback, and track resolutions related to trains, stations, and railway services. \u00a0What is RailMadad RailMadad is [&hellip;]<\/p>\n","protected":false},"author":102,"featured_media":14341,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[120],"tags":[834],"class_list":["post-14335","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-highlight","tag-railmadad"],"_links":{"self":[{"href":"https:\/\/www.reilsolar.com\/train\/wp-json\/wp\/v2\/posts\/14335","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.reilsolar.com\/train\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.reilsolar.com\/train\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.reilsolar.com\/train\/wp-json\/wp\/v2\/users\/102"}],"replies":[{"embeddable":true,"href":"https:\/\/www.reilsolar.com\/train\/wp-json\/wp\/v2\/comments?post=14335"}],"version-history":[{"count":0,"href":"https:\/\/www.reilsolar.com\/train\/wp-json\/wp\/v2\/posts\/14335\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.reilsolar.com\/train\/wp-json\/wp\/v2\/media\/14341"}],"wp:attachment":[{"href":"https:\/\/www.reilsolar.com\/train\/wp-json\/wp\/v2\/media?parent=14335"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.reilsolar.com\/train\/wp-json\/wp\/v2\/categories?post=14335"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.reilsolar.com\/train\/wp-json\/wp\/v2\/tags?post=14335"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}