{"id":1961,"date":"2025-07-25T07:50:44","date_gmt":"2025-07-25T07:50:44","guid":{"rendered":"https:\/\/railtravels.org\/?page_id=1961"},"modified":"2025-07-25T07:50:44","modified_gmt":"2025-07-25T07:50:44","slug":"book-porter-at-railway-station-irctc-porter-service","status":"publish","type":"page","link":"https:\/\/www.reilsolar.com\/train\/book-porter-at-railway-station-irctc-porter-service\/","title":{"rendered":"Book Porter At Railway Station \u2013 IRCTC Porter Service"},"content":{"rendered":"

Book Porter At Railway Station \u2013 IRCTC Porter Service<\/h3>\n

139 IRCTC<\/strong><\/h3>\n

Kindly note the Menu of Helpline Number 139<\/strong><\/p>\n

\"\"<\/p>\n

Press 1<\/strong>\u00a0for Security & Medical assistance<\/p>\n

Press 2<\/strong>\u00a0for Enquiry<\/p>\n

Sub Menu: information regarding PNR status, arrival\/departure of the train, accommodation, fare enquiry, ticket booking, ticket cancellation, wake up alarm facility\/destination alert,\u00a0wheel chair booking,<\/strong>\u00a0meal booking<\/p>\n

Press 3<\/strong>\u00a0for Catering complaints<\/p>\n

Press 4<\/strong>\u00a0for General complaints<\/p>\n

Press 5<\/strong>\u00a0for Vigilance related complaints<\/p>\n

Press 6<\/strong>\u00a0for Queries during accident<\/p>\n

Press 9<\/strong>\u00a0for Status of complaints<\/p>\n

Press * for talking to Call Centre Executive<\/p>\n

Here\u2019s how you can book a porter at a railway station<\/strong> using IRCTC\u2019s official Porter Service<\/strong>, along with key details and useful tips:<\/p>\n

\n

\ud83d\udcde Booking Through 139 IVR (Rail Sampark)<\/h2>\n
    \n
  • Dial<\/strong>: 139<\/strong> from any phone (IVR, SMS, or USSD).<\/li>\n
  • Follow prompts<\/strong>: Choose the concierge option to access porter, wheelchair, or pick & drop services.\ue202turn0search0\ue202turn0search1\ue201<\/li>\n
  • Eligibility<\/strong>: A confirmed or RAC ticket holder<\/strong> on selected trains can book the service. Payment is via Visa\/MasterCard or debit card<\/strong>.\ue202turn0search1\ue202turn0search9\ue201<\/li>\n
  • Process<\/strong>: Enter train number, coach, berth, date\/time, and luggage details. You receive an SMS with mobile number of the assigned porter<\/strong> and service details in advance.<\/li>\n<\/ul>\n
    \n

    \ud83c\udf10 Booking via IRCTC Portal<\/h2>\n
      \n
    • Available on the official IRCTC website under \u201cConcierge Services\u201d<\/strong>.<\/li>\n
    • Accessible for eligible train journeys.<\/li>\n
    • Pre-booking is recommended, especially for wheelchair or elderly assistance.\ue202turn0search6\ue202turn0search9\ue201<\/li>\n<\/ul>\n
      \n

      \ud83d\udcb0 Porter Charges & Policies (Updated June 2025)<\/h2>\n
        \n
      • Rate at major stations<\/strong>: \u20b985 per trip for luggage up to 40\u202fkg. At smaller stations: \u20b975.\ue202turn0search3\ue202turn0search5\ue201<\/li>\n
      • Waiting time<\/strong>: First 30 minutes free; \u20b9100 per 30 minutes thereafter at large\/medium stations. \u20b980 at small stations.\ue202turn0search5\ue201<\/li>\n
      • Price chart<\/strong>: Displayed publicly at stations\u2014please verify and confirm before hiring.<\/li>\n<\/ul>\n
        \n

        \ud83e\uddf0 What\u2019s Included?<\/h2>\n\n\n\n\n\n\n\n\n
        Service<\/th>\nDescription<\/th>\n<\/tr>\n<\/thead>\n
        Luggage Assistance<\/td>\nCarried onsite until your train platform<\/td>\n<\/tr>\n
        Porter Contact<\/td>\nSMS-provided mobile number for coordination<\/td>\n<\/tr>\n
        Waiting Charge<\/td>\nCharged if delayed beyond the 30-min grace<\/td>\n<\/tr>\n
        Booking Support<\/td>\nCollision of booking and feedback via IVR\/portal<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n
        \n

        \u26a0\ufe0f Common Missteps & Reddit Insights<\/h2>\n

        Many passengers report being overcharged at certain stations. Licensed porters are identifiable by their red uniforms<\/strong>, and uniformed fare charts must be followed<\/strong>:<\/p>\n

        \u201cThey have a price chart! Yes, an official rate displayed. If needed, contact station officer.\u201d \ue202turn0reddit12\ue201
        \n\u201c1.. Yes there is an official rail rate; \u2026 contact the station master office.\u201d \ue202turn0reddit12\ue201<\/p><\/blockquote>\n

        Avoid paying inflated rates (\u20b9300\u2013\u20b9500) when \u20b985\u2013\u20b9150 usually suffices for standard service. Always insist on the official porter<\/strong> and refer to displayed rate charts.<\/p>\n

        Also, freelance porters who are not IRCTC-licensed may demand misleading fees\u2014bargaining helps but stay aware.\ue202turn0reddit15\ue202turn0reddit14\ue201<\/p>\n

        \n

        \ud83d\udcdd Step-by-Step: How to Book Porter<\/h2>\n

        Via Phone (139 IVR):<\/h3>\n
          \n
        1. Dial 139<\/strong> \u2192 select concierge (porter) service.<\/li>\n
        2. Provide PNR, train, platform, and luggage info.<\/li>\n
        3. Confirm payment (card) \u2192 receive SMS with porter\u2019s mobile number<\/strong>.<\/li>\n<\/ol>\n

          Via IRCTC Online Portal:<\/h3>\n
            \n
          1. Log into IRCTC account \u2192 navigate to \u201cPassenger Services\u201d \u2192 \u201cConcierge\u201d<\/strong>.<\/li>\n
          2. Enter journey PNR and service details.<\/li>\n
          3. Pre-book and pay; get SMS with porter info.<\/li>\n<\/ol>\n

            At Station:<\/h3>\n
              \n
            • Look for Yatri Mitra Units<\/strong> or IRCTC counters.<\/li>\n
            • Locate the porter help desk<\/strong> and request assistance.<\/li>\n
            • Confirm charges with posted rate chart before agreeing.<\/li>\n<\/ul>\n
              \n

              \ud83d\udea9 Extra Tips<\/h2>\n
                \n
              • Licensed porters wear red uniforms<\/strong>\u2014decline help from unlicensed staff.\ue202turn0reddit15\ue201<\/li>\n
              • Use a trolley if you have many heavy bags<\/strong>; porters often offer cart services for a higher but negotiable rate.<\/li>\n
              • Report any overcharging or harassment to the Station Master or RailMadad app<\/strong>.<\/li>\n
              • For wheelchair or disabled assistance, porters may function as registered Yatri Mitra volunteers<\/strong>; some services are provided free of cost via CSR or NGOs.\ue202turn0search6\ue202turn0search1\ue201<\/li>\n<\/ul>\n
                \n

                \u2705 Summary<\/h2>\n

                IRCTC\u2019s official porter booking<\/strong> via 139 IVR or online portal<\/strong> ensures regulated assistance at major stations with transparent charges (\u20b975\u2013\u20b985 standard). Be cautious about unauthorized porters and insist on the posted rate. Extras like waiting charges apply after 30 minutes.<\/p>\n

                Need help?<\/p>\n

                  \n
                • with a live booking walkthrough<\/strong>?<\/li>\n
                • locating Yatri Mitra or wheelchair services<\/strong>?<\/li>\n
                • handling excess luggage or complaints<\/strong>?<\/li>\n<\/ul>\n

                  Just let me know\u2014happy to assist!<\/p>\n","protected":false},"excerpt":{"rendered":"

                  Book Porter At Railway Station \u2013 IRCTC Porter Service 139 IRCTC Kindly note the Menu of Helpline Number 139 Press 1\u00a0for Security & Medical assistance Press 2\u00a0for Enquiry Sub Menu: information regarding PNR status, arrival\/departure of the train, accommodation, fare enquiry, ticket booking, ticket cancellation, wake up alarm facility\/destination alert,\u00a0wheel chair booking,\u00a0meal booking Press 3\u00a0for […]<\/p>\n","protected":false},"author":102,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1961","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.reilsolar.com\/train\/wp-json\/wp\/v2\/pages\/1961","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.reilsolar.com\/train\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.reilsolar.com\/train\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.reilsolar.com\/train\/wp-json\/wp\/v2\/users\/102"}],"replies":[{"embeddable":true,"href":"https:\/\/www.reilsolar.com\/train\/wp-json\/wp\/v2\/comments?post=1961"}],"version-history":[{"count":0,"href":"https:\/\/www.reilsolar.com\/train\/wp-json\/wp\/v2\/pages\/1961\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.reilsolar.com\/train\/wp-json\/wp\/v2\/media?parent=1961"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}