{"id":1929,"date":"2025-07-25T07:32:47","date_gmt":"2025-07-25T07:32:47","guid":{"rendered":"https:\/\/railtravels.org\/?page_id=1929"},"modified":"2025-07-25T07:32:47","modified_gmt":"2025-07-25T07:32:47","slug":"how-to-book-yatri-mitra-seva-yatri-mitra-seva-booking","status":"publish","type":"page","link":"https:\/\/www.reilsolar.com\/train\/how-to-book-yatri-mitra-seva-yatri-mitra-seva-booking\/","title":{"rendered":"How to Book Yatri Mitra Seva \u2013 Yatri Mitra Seva Booking"},"content":{"rendered":"

How to Book Yatri Mitra Seva \u2013 Yatri Mitra Seva Booking<\/strong><\/p>\n

Rail Mitra Sewa<\/strong><\/p>\n

Press Information Bureau<\/strong>
\nGovernment of India<\/strong>
\nMinistry of Railways<\/strong><\/p>\n

15-March-2017 17:42 IST<\/p>\n

Rail Mitra Sewa<\/strong><\/p>\n

Wheel Chairs have been provided at all railway stations on Indian Railways for convenience of the passengers requiring assistance viz. physically challenged, ailing and old aged persons. In addition, the facility of Yatri Mitra Sewa has been provided to book wheelchair cum porter services. Yatri Mitra Sewa is being provided through the Indian Railway Catering and Tourism Corporation (IRCTC). Passenger can book e-wheel chairs on line through IRCTC portal www.irctc.co.in. The facility is presently available at 22 stations i.e. Ahmedabad , Agra Cantt., Vadodara, Varanasi, Bhusaval, Vijayawada, Kanpur Central, Mumbai CST, Mumbai Central, Howrah, Indore, Jhansi, Jaipur, Lucknow Junction, Lucknow, New Delhi, Nagpur, Pathankot Cantt., Pune, Bengaluru City, Secunderabad and Shri Mata Vaishno Devi Katra.<\/strong><\/p>\n

The passengers can book cab\/ coach and porter service online through IRCTC portal www.irctc.co.in. The facility is presently available at Chandigarh, Gaya, Guntur, Howrah, Jaipur, Lucknow, Lucknow Jn., Madurai, New Delhi, Delhi Junction, Hazrat Nizamuddin, Delhi Safdarjung, Anand Vihar, Delhi Cantt., Delhi Sarai Rohilla, Tirupati and Vijayawada<\/strong><\/p>\n

The following services have been provided by IRCTC for enabling passengers viz. differently-abled, ailing and old aged persons to book wheelchair services cum porter services.<\/strong><\/p>\n

(i) IRCTC has provided 26 battery cabs \/ golf carts to railways at 19 locations under CSR. The stations are New Delhi, Bengaluru, Lucknow, Varanasi, Hazrat Nizamuddin, Haridwar, Amritsar, Ambala, Ghazipur, Chandigarh, Ayodhya, Agra, Patna, Rajendra Nagar, Muzaffarpur, Gaya, Mugalsarai, Darbhanga and Dhanbad.<\/strong><\/p>\n

(ii) The facility of e-wheel chair is available at 22 stations as mentioned in part (a) of the question.<\/strong><\/p>\n

(iii) The passengers can book cab\/ coach and porter service online through IRCTC portal www.irctc.co.in. The facility is available at Chandigarh, Gaya, Guntur, Howrah, Jaipur, Lucknow, Lucknow Jn., Madurai, New Delhi, Delhi Junction, Hazrat Nizamuddin, Delhi Safdarjung, Anand Vihar, Delhi Cant., Delhi Sarai Rohilla, Tirupati and Vijaywada.<\/strong><\/p>\n

This Press Release is based on the information given by the Minister of State for Railways Shri Rajen Gohain in a written reply to a question in Lok Sabha on 15.03.2017 (Wednesday).<\/strong><\/p>\n

Here\u2019s a full guide on Yatri Mitra Sewa<\/strong>\u2014the porter-cum-wheelchair service offered by Indian Railways for elderly, differently\u2011abled, and ailing passengers\u2014and how to book it:<\/p>\n

\n

\ud83e\uddf3 What Is Yatri Mitra Sewa?<\/h2>\n

IRCTC provides Yatri Mitra Sewa (Passenger Friend Service)<\/strong> to assist senior citizens, differently\u2011abled individuals, and ill passengers at select major stations. The service offers:<\/p>\n

    \n
  • Wheelchair support<\/strong><\/li>\n
  • Porter assistance (help with luggage)<\/strong><\/li>\n
  • Battery-operated carts (where available)<\/strong>
    \nAvailable through IRCTC, often free under CSR\/NGO collaboration or at nominal charges if provider-based.<\/li>\n<\/ul>\n
    \n

    \ud83d\udccd Where Is the Service Offered?<\/h2>\n

    As of the latest available data, the service is available at 22 major railway stations<\/strong> across India, including:<\/p>\n

      \n
    • Ahmedabad, Agra Cantt., Vadodara, Varanasi, Bhusaval<\/li>\n
    • Vijayawada, Kanpur Central, Mumbai CST, Mumbai Central<\/li>\n
    • Howrah, Indore, Jhansi, Jaipur, Lucknow (Junction), New Delhi<\/li>\n
    • Nagpur, Pune, Bengaluru, Secunderabad, Gaya, Guntur, Madurai & Tirupati<\/li>\n<\/ul>\n
      \n

      \ud83e\uddfe How to Book Yatri Mitra Sewa<\/h2>\n

      Via IRCTC Website or Mobile App<\/strong><\/h3>\n
        \n
      1. Log in to your IRCTC account.<\/li>\n
      2. During ticket booking or under \u201cServices\u201d, look for Yatri Mitra booking<\/strong> option.<\/li>\n
      3. Select the station, train details, date\/time, and number of passengers requiring assistance.<\/li>\n
      4. Provide PNR, passenger name, coach and berth info.<\/li>\n
      5. Submit \u2014 you\u2019ll receive an SMS confirmation<\/strong> with Yatri Mitra contact details and expected meeting time at the station.<\/li>\n<\/ol>\n

        Via IVRS \/ SMS at 139<\/strong><\/h3>\n
          \n
        • Dial 139 IVRS<\/strong>, choose \u201cYatri Mitra Seva\u201d, follow voice prompts to book assistant at chosen station.<\/li>\n
        • Or send SMS to 139<\/strong> with service details.<\/li>\n
        • You’ll get confirmation SMS with instructions and contact number.<\/li>\n<\/ul>\n

          Via Dedicated Station Mobile Numbers<\/strong><\/h3>\n
            \n
          • At participating stations, a dedicated mobile number will be displayed on the IRCTC e-ticketing website. You can call directly to request service by providing ticket details.<\/li>\n<\/ul>\n
            \n

            \u2705 What Happens Next?<\/h2>\n
              \n
            • The Yatri Mitra<\/strong> designated for you will:\n
                \n
              • Arrive at the station entrance to greet you.<\/li>\n
              • Assist you with luggage and escort you to the coach, platform, or exit as needed.<\/li>\n
              • Provide wheelchair or porter support.<\/li>\n
              • Meet you again at the destination coach upon arrival.<\/li>\n<\/ul>\n<\/li>\n
              • You’ll receive contact details via SMS in advance to coordinate with the assistant.<\/li>\n<\/ul>\n
                \n

                \ud83d\udcb8 Is It Free or Paid?<\/h2>\n
                  \n
                • Typically free<\/strong> at major stations, if NGO or CSR partners are available.<\/li>\n
                • If offline service isn’t supported, IRCTC arranges assistance via service providers at reasonable rates<\/strong> (e.g. porter \u20b965 + wheelchair).<\/li>\n<\/ul>\n
                  \n

                  \ud83e\udde0 Community Notes<\/h2>\n

                  Reddit users confirm that Yatri Mitra Sewa is now available at key stations and has improved accessibility for elderly and differently\u2011abled passengers across about 60 pilot locations.<\/p>\n

                  \n

                  \ud83d\udccb Quick Summary Table<\/h2>\n\n\n\n\n\n\n\n\n\n\n
                  Step<\/th>\nWhat to Do<\/th>\n<\/tr>\n<\/thead>\n
                  1. Choose station<\/td>\nCheck if origin\/destination station is one of the 22 listed<\/td>\n<\/tr>\n
                  2. Booking method<\/td>\nIRCTC website\/app or call\/SMS 139 or station mobile number<\/td>\n<\/tr>\n
                  3. Provide travel details<\/td>\nTrain no., date, PNR, passenger name, coach, berth info<\/td>\n<\/tr>\n
                  4. Receive confirmation SMS<\/td>\nIncludes assistant contact and timings<\/td>\n<\/tr>\n
                  5. At station<\/td>\nMeet your Yatri Mitra, get assisted with wheelchair\/porter<\/td>\n<\/tr>\n
                  6. Charges<\/td>\nUsually free; minimal cost if paid service is required<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n
                  \n

                  \u2139\ufe0f Additional Tips<\/h2>\n
                    \n
                  • Confirm service availability at your station of origin or destination<\/strong> before travel.<\/li>\n
                  • Keep the confirmation SMS handy<\/strong>, both for identification and contact purposes.<\/li>\n
                  • Ensure your mobile number is active and reachable<\/strong> on the travel date for SMS alerts.<\/li>\n
                  • For paid services, carry \u20b965\u2013100 cash<\/strong> to pay the porter if needed.<\/li>\n
                  • Services are better at major stations; avoid assumptions at smaller stations<\/strong> unless confirmed.<\/li>\n<\/ul>\n
                    \n

                    \u2705 Final Answer<\/h3>\n

                    You can book Yatri Mitra Sewa<\/strong> through:<\/p>\n

                      \n
                    • IRCTC\u2019s e-ticketing website or app<\/strong> (during booking or via services menu)<\/li>\n
                    • By calling or SMS through 139 IVRS<\/strong><\/li>\n
                    • Or via a dedicated station mobile number<\/strong> (displayed online)<\/li>\n<\/ul>\n

                      The service provides wheelchair and porter support at select major railway stations, usually free of cost for needy passengers.<\/p>\n

                      Would you like help checking if it’s available at a specific station, or reviewing step-by-step screenshots for booking via IRCTC?<\/p>\n","protected":false},"excerpt":{"rendered":"

                      How to Book Yatri Mitra Seva \u2013 Yatri Mitra Seva Booking Rail Mitra Sewa Press Information Bureau Government of India Ministry of Railways 15-March-2017 17:42 IST Rail Mitra Sewa Wheel Chairs have been provided at all railway stations on Indian Railways for convenience of the passengers requiring assistance viz. physically challenged, ailing and old aged […]<\/p>\n","protected":false},"author":102,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1929","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.reilsolar.com\/train\/wp-json\/wp\/v2\/pages\/1929","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.reilsolar.com\/train\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.reilsolar.com\/train\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.reilsolar.com\/train\/wp-json\/wp\/v2\/users\/102"}],"replies":[{"embeddable":true,"href":"https:\/\/www.reilsolar.com\/train\/wp-json\/wp\/v2\/comments?post=1929"}],"version-history":[{"count":0,"href":"https:\/\/www.reilsolar.com\/train\/wp-json\/wp\/v2\/pages\/1929\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.reilsolar.com\/train\/wp-json\/wp\/v2\/media?parent=1929"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}