{"id":1003,"date":"2025-07-25T05:30:10","date_gmt":"2025-07-25T05:30:10","guid":{"rendered":"https:\/\/railtravels.org\/?page_id=1003"},"modified":"2025-07-25T05:30:10","modified_gmt":"2025-07-25T05:30:10","slug":"139-irctc","status":"publish","type":"page","link":"https:\/\/www.reilsolar.com\/train\/139-irctc\/","title":{"rendered":"139 IRCTC"},"content":{"rendered":"<p><strong>139 IRCTC<\/strong><\/p>\n<p><strong>Kindly note the Menu of Helpline Number 139<\/strong><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-19964\" src=\"https:\/\/www.reilsolar.com\/train\/wp-content\/uploads\/2021\/11\/img_61a46562dab2d.\" alt=\"\" width=\"650\" height=\"366\" data-pagespeed-url-hash=\"2544914220\" \/><\/p>\n<p><strong>Press 1<\/strong>\u00a0for Security &amp; Medical assistance<\/p>\n<p><strong>Press 2<\/strong>\u00a0for Enquiry<\/p>\n<p>Sub Menu: information regarding PNR status, arrival \/ departure of the train, accommodation, fare enquiry, ticket booking, ticket cancellation, wake up alarm facility \/ destination alert, wheel chair booking, meal booking<\/p>\n<p><strong>Press 3<\/strong>\u00a0for Catering complaints<\/p>\n<p><strong>Press 4<\/strong>\u00a0for General complaints<\/p>\n<p><strong>Press 5<\/strong>\u00a0for Vigilance related complaints<\/p>\n<p><strong>Press 6<\/strong>\u00a0for Queries during accident<\/p>\n<p><strong>Press 9<\/strong>\u00a0for Status of complaints<\/p>\n<p>Press * for talking to Call Centre Executive<\/p>\n<p><strong>Indian Railway announces integrated Rail Madad Helpline number \u201c139\u201d for all type of queries \/ complaints \/ assistance during travel<\/strong><\/p>\n<p><strong>On an average basis, Rail Madad Helpline 139 receives enquiry 3,44,513 calls &amp; sms per day<\/strong><\/p>\n<p><strong>Ministry of Railways launches Social Media campaign # One Rail One Help Line 139 to inform and educate the passengers<\/strong><\/p>\n<p><strong>139 facility available in 12 languages<\/strong><\/p>\n<p>To overcome the inconvenience over multiple helpline numbers for grievances and enquiry during railway travel, Indian Railway has integrated all railway helplines into single number 139 (Rail Madad Helpline) for quick grievance redressal and enquiry during the journey. As the new helpline number 139 will take over all the existing helpline numbers, it will be easy for the passengers to remember this number and connect with Railways for all their needs during the travel.<\/p>\n<p>Various Railway grievances helplines were discontinued last year. Now, Helpline no. 182 would also be discontinued from 1.4.21, and merged into 139.<\/p>\n<p>The Helpline 139 will be available in twelve languages. Passengers can opt for IVRS (Interactive Voice Response System), or directly connect to call-centre executive by pressing * (asterisk). There is no need of a smart phone to call on 139, thus, providing easy access to all mobile users.<\/p>\n<p>It may be noted that on an average basis 139 helpline receives enquiry 3,44,513 calls \/ sms per day.<\/p>\n<p>Menu of 139 Helpline (IVRS) is as under:<\/p>\n<ul>\n<li>For security &amp; medical assistance, passenger has to press 1, which connects immediately to a call center executive.<\/li>\n<li>For enquiry, passenger has to press 2 and in the sub menu, information regarding pnr status, arrival \/ departure of the train, accommodation, fare enquiry, ticket booking, system ticket cancellation, wake up alarm facility \/ destination alert, wheel chair booking, meal booking can be obtained.<\/li>\n<li>For general complaints, passenger has to press 4<\/li>\n<li>For vigilance related complaints, passenger has to press 5<\/li>\n<li>For Parcel &amp; goods related queries, passenger has to press 6<\/li>\n<li>For IRCTC operated trains queries, passenger has to press 7<\/li>\n<li>For status of complaints, passenger has to press 9<\/li>\n<li>For talking to call center executive, passenger has to press * ( asterisk)<\/li>\n<\/ul>\n<p>Ministry of Railways has also launched Social Media campaign #One Rail One Help line 139 to inform and educate the passengers.<\/p>\n<p>Here\u2019s what <strong>\u201c139\u201d<\/strong> means in the context of <strong>Indian Railways \/ IRCTC<\/strong>:<\/p>\n<hr \/>\n<h2>\ud83d\udcde What Is 139?<\/h2>\n<p><strong>139<\/strong> is the <strong>integrated Rail Madad helpline<\/strong> of Indian Railways, operated via IRCTC. It serves as a <strong>single enquiry number<\/strong> for a wide range of travel-related assistance\u2014enquiry, complaints, cancellations, medical help, security, catering issues, and more.<\/p>\n<ul>\n<li>Originally introduced in <strong>2007<\/strong>, but in <strong>April 2025<\/strong>, it merged several legacy helplines (including 182) into a single number.<\/li>\n<li>This service is available <strong>via IVR (voice)<\/strong>, <strong>SMS<\/strong>, and <strong>USSD<\/strong>, and supports <strong>12 languages<\/strong><\/li>\n<\/ul>\n<hr \/>\n<h2>\u260e\ufe0f IVR Menu: What Each Option Does<\/h2>\n<p>When you dial <strong>139<\/strong>, you go through a main menu:<\/p>\n<ol>\n<li><strong>Security &amp; Medical assistance<\/strong><\/li>\n<li><strong>Enquiry<\/strong> (e.g., PNR status, seat availability, fare enquiry, station codes, food booking, chair, wheelchair booking, destination alert, wake-up alarm)<\/li>\n<li><strong>Catering complaints<\/strong><\/li>\n<li><strong>General complaints<\/strong><\/li>\n<li><strong>Vigilance-related complaints<\/strong><\/li>\n<li><strong>Parcel &amp; goods enquiries or complaints<\/strong><\/li>\n<li><strong>Queries related to IRCTC\u2011operated trains<\/strong><\/li>\n<li><strong>Complaint status<\/strong><br \/>\nPress <code>*<\/code> to speak to a customer service executive.<\/li>\n<\/ol>\n<hr \/>\n<h2>\ud83d\udcf1 SMS &amp; USSD Services<\/h2>\n<p>You can get key information by SMS to <strong>139<\/strong>. Typical queries:<\/p>\n<ul>\n<li><strong>PNR status<\/strong>: Send your 10-digit PNR number.<\/li>\n<li><strong>Train location\/status<\/strong>: \u201cAD &lt;train\u2011number&gt; \u201d<\/li>\n<li><strong>Seat availability<\/strong>: \u201cSEAT &lt;train\u2011number&gt; &lt;from\u2011STD&gt; &lt;to\u2011STD&gt; \u201d<\/li>\n<li><strong>Fare enquiry<\/strong>, <strong>route<\/strong>, <strong>time table<\/strong>, and more. Just send <strong>HELP<\/strong> or <strong>RAIL<\/strong> for help formats.<\/li>\n<\/ul>\n<p>USSD works similarly on compatible networks, including Airtel, BSNL, Vodafone, and others<\/p>\n<hr \/>\n<h2>\ud83e\uddfe Stats &amp; Safety Enhancements<\/h2>\n<ul>\n<li>The 139 helpline handles <strong>around 3.4\u202flakh calls and SMS per day<\/strong>.<\/li>\n<li>It is now <strong>Truecaller-verified<\/strong>, with a green badge visible on calls and SMS, to avoid fraudulent communication.<\/li>\n<\/ul>\n<hr \/>\n<h2>\u2705 Real-World Uses (from user reports)<\/h2>\n<ul>\n<li>A passenger dialed <strong>139<\/strong> to report <strong>cockroaches in coach<\/strong>, and the issue was resolved in under 10 minutes.<\/li>\n<li>Another user dialed for safety\/locational assistance and received help during distress.<\/li>\n<li>One Reddit discussion confirmed that **NTES\/139 shows the <strong>immediate running instance<\/strong> of a train\u2014not future schedules.<\/li>\n<\/ul>\n<hr \/>\n<h2>\ud83d\udcdd Summary Table<\/h2>\n<table>\n<thead>\n<tr>\n<th>Feature<\/th>\n<th>Details<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td><strong>Helpline Number<\/strong><\/td>\n<td>139 (Rail Madad)<\/td>\n<\/tr>\n<tr>\n<td><strong>Available Channels<\/strong><\/td>\n<td>IVR \/ SMS \/ USSD<\/td>\n<\/tr>\n<tr>\n<td><strong>Languages Supported<\/strong><\/td>\n<td>12 languages<\/td>\n<\/tr>\n<tr>\n<td><strong>Menu Options<\/strong><\/td>\n<td>Security, Enquiry, Catering, Complaints, Parcel, IRCTC trains, Complaint status<\/td>\n<\/tr>\n<tr>\n<td><strong>Average Daily Queries<\/strong><\/td>\n<td>~3.4 lakh calls &amp; SMS<\/td>\n<\/tr>\n<tr>\n<td><strong>Verified on Truecaller<\/strong><\/td>\n<td>\u2705 Yes, for secure communication<\/td>\n<\/tr>\n<tr>\n<td><strong>Useful For<\/strong><\/td>\n<td>PNR check, train status, cancellations, meal booking, destination alerts, general complaints<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<hr \/>\n<h2>\ud83e\udded Tip: How to Use<\/h2>\n<ol>\n<li><strong>Dial 139<\/strong> from any mobile or landline.<\/li>\n<li>Select language, then press:\n<ul>\n<li><code>1<\/code>: Medical\/Security<\/li>\n<li><code>2<\/code>: General enquiry (PNR, fares, etc.)<\/li>\n<li>Other options as per your need.<\/li>\n<li>Press <code>*<\/code> to connect with an agent if IVR doesn\u2019t suffice.<\/li>\n<\/ul>\n<\/li>\n<li>For SMS:\n<ul>\n<li>Send <strong>just your 10-digit PNR<\/strong> for status.<\/li>\n<li>Or use the formats like <em>AD, SEAT, FARE, TIME, SPOT<\/em>, as needed.<\/li>\n<\/ul>\n<\/li>\n<li>Expect a response within a few minutes in most cases.<\/li>\n<\/ol>\n<hr \/>\n<p>Let me know if you\u2019d like a sample SMS command, help setting up destination alerts, or understanding complaint escalation options via 139!<\/p>\n","protected":false},"excerpt":{"rendered":"<p>139 IRCTC Kindly note the Menu of Helpline Number 139 Press 1\u00a0for Security &amp; Medical assistance Press 2\u00a0for Enquiry Sub Menu: information regarding PNR status, arrival \/ departure of the train, accommodation, fare enquiry, ticket booking, ticket cancellation, wake up alarm facility \/ destination alert, wheel chair booking, meal booking Press 3\u00a0for Catering complaints Press [&hellip;]<\/p>\n","protected":false},"author":102,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1003","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.reilsolar.com\/train\/wp-json\/wp\/v2\/pages\/1003","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.reilsolar.com\/train\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.reilsolar.com\/train\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.reilsolar.com\/train\/wp-json\/wp\/v2\/users\/102"}],"replies":[{"embeddable":true,"href":"https:\/\/www.reilsolar.com\/train\/wp-json\/wp\/v2\/comments?post=1003"}],"version-history":[{"count":0,"href":"https:\/\/www.reilsolar.com\/train\/wp-json\/wp\/v2\/pages\/1003\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.reilsolar.com\/train\/wp-json\/wp\/v2\/media?parent=1003"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}