{"id":8832,"date":"2022-12-25T13:15:49","date_gmt":"2022-12-25T13:15:49","guid":{"rendered":"https:\/\/irctcportal.in\/?p=8832"},"modified":"2022-12-25T13:15:49","modified_gmt":"2022-12-25T13:15:49","slug":"sms-complaint-number-for-indian-railways-passengers","status":"publish","type":"post","link":"https:\/\/www.reilsolar.com\/irctc\/sms-complaint-number-for-indian-railways-passengers\/","title":{"rendered":"SMS based Passenger Complaint &amp; Suggestion System (SPCSS) for Indian Railways passengers"},"content":{"rendered":"<header class=\"entry-header\"><\/header>\n<footer class=\"entry-footer\"><strong>NEW DELHI<\/strong>: Indian Railways have introduced a System where one can complain from a running train.\u00a0 The SMS about complaint will be acknowledged and attended.\u00a0<\/footer>\n<footer>\n<h2 class=\"entry-title\">SMS based Passenger Complaint &amp; Suggestion System (SPCSS) for Indian Railways passengers<\/h2>\n<\/footer>\n<footer class=\"entry-footer\">Give the Train No., Bogie No., precise nature of complaint like no water in toilets, no lights, fans not working, security problem or whatever through SMS.\u00a0 The Railway number to which one can SMS is\u00a0<strong>8121281212<\/strong>.\u00a0 This will help someone in emergency.<\/footer>\n<div class=\"entry-content\">\n<h3><strong>OBJECTIVES<\/strong><\/h3>\n<ol>\n<li>To get complaints\/suggestions from customers through SMS for aligning railway resources and priorities to customers\u2019 aspirations and expectations.<\/li>\n<li>To reduce the gap between the customers\u2019 expectations and railway\u2019s performance.<\/li>\n<li>To help railways prioritize focus areas.<\/li>\n<li>To foster greater participation of customers in railway services.<\/li>\n<\/ol>\n<h3><strong>SALIENT FEATURES<\/strong><\/h3>\n<ol>\n<li>Complaint\/suggestion can be registered at\u00a0<strong>8121281212<\/strong>\u00a0by sending an SMS.<\/li>\n<li>In response, an automated acknowledgement with a unique ID will be sent as an SMS.<\/li>\n<li>With the unique ID, passenger can know the status of the complaint by sending SMS:- \u201cSTATUS &lt; SPACE &gt; &lt; REFERENCE ID&gt;\u201d to\u00a0<strong>8121281212<\/strong>\u00a0or by logging on our website\u00a0scr.indianrailways.gov.in\/<\/li>\n<li>Final reply will be sent through an SMS and will also be available on website-\u00a0www.scr.indianrailways.gov.in\/<\/li>\n<\/ol>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>NEW DELHI: Indian Railways have introduced a System where one can complain from a running train.\u00a0 The SMS about complaint will be acknowledged and attended.\u00a0 SMS based Passenger Complaint &amp; Suggestion System (SPCSS) for Indian Railways passengers Give the Train No., Bogie No., precise nature of complaint like no water in toilets, no lights, fans [&hellip;]<\/p>\n","protected":false},"author":96,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[726,4],"tags":[793,794,795,796],"class_list":["post-8832","post","type-post","status-publish","format-standard","hentry","category-indian-railways","category-irctc","tag-indian-railways-passengers","tag-sms-based-passenger-complaint","tag-sms-based-passenger-complaint-suggestion-system","tag-sms-based-passenger-complaint-suggestion-system-spcss-for-indian-railways-passengers"],"_links":{"self":[{"href":"https:\/\/www.reilsolar.com\/irctc\/wp-json\/wp\/v2\/posts\/8832","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.reilsolar.com\/irctc\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.reilsolar.com\/irctc\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.reilsolar.com\/irctc\/wp-json\/wp\/v2\/users\/96"}],"replies":[{"embeddable":true,"href":"https:\/\/www.reilsolar.com\/irctc\/wp-json\/wp\/v2\/comments?post=8832"}],"version-history":[{"count":0,"href":"https:\/\/www.reilsolar.com\/irctc\/wp-json\/wp\/v2\/posts\/8832\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.reilsolar.com\/irctc\/wp-json\/wp\/v2\/media?parent=8832"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.reilsolar.com\/irctc\/wp-json\/wp\/v2\/categories?post=8832"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.reilsolar.com\/irctc\/wp-json\/wp\/v2\/tags?post=8832"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}