{"id":1003,"date":"2025-01-11T05:30:10","date_gmt":"2025-01-11T05:30:10","guid":{"rendered":"https:\/\/irctcportal.in\/?page_id=1003"},"modified":"2025-01-11T05:30:10","modified_gmt":"2025-01-11T05:30:10","slug":"139-irctc","status":"publish","type":"page","link":"https:\/\/www.reilsolar.com\/irctc\/139-irctc\/","title":{"rendered":"139 IRCTC"},"content":{"rendered":"

139 IRCTC<\/strong><\/p>\n

Kindly note the Menu of Helpline Number 139<\/strong><\/p>\n

\"\"<\/p>\n

Press 1<\/strong>\u00a0for Security & Medical assistance<\/p>\n

Press 2<\/strong>\u00a0for Enquiry<\/p>\n

Sub Menu: information regarding PNR status, arrival \/ departure of the train, accommodation, fare enquiry, ticket booking, ticket cancellation, wake up alarm facility \/ destination alert, wheel chair booking, meal booking<\/p>\n

Press 3<\/strong>\u00a0for Catering complaints<\/p>\n

Press 4<\/strong>\u00a0for General complaints<\/p>\n

Press 5<\/strong>\u00a0for Vigilance related complaints<\/p>\n

Press 6<\/strong>\u00a0for Queries during accident<\/p>\n

Press 9<\/strong>\u00a0for Status of complaints<\/p>\n

Press * for talking to Call Centre Executive<\/p>\n

Indian Railway announces integrated Rail Madad Helpline number \u201c139\u201d for all type of queries \/ complaints \/ assistance during travel<\/strong><\/p>\n

On an average basis, Rail Madad Helpline 139 receives enquiry 3,44,513 calls & sms per day<\/strong><\/p>\n

Ministry of Railways launches Social Media campaign # One Rail One Help Line 139 to inform and educate the passengers<\/strong><\/p>\n

139 facility available in 12 languages<\/strong><\/p>\n

To overcome the inconvenience over multiple helpline numbers for grievances and enquiry during railway travel, Indian Railway has integrated all railway helplines into single number 139 (Rail Madad Helpline) for quick grievance redressal and enquiry during the journey. As the new helpline number 139 will take over all the existing helpline numbers, it will be easy for the passengers to remember this number and connect with Railways for all their needs during the travel.<\/p>\n

Various Railway grievances helplines were discontinued last year. Now, Helpline no. 182 would also be discontinued from 1.4.21, and merged into 139.<\/p>\n

The Helpline 139 will be available in twelve languages. Passengers can opt for IVRS (Interactive Voice Response System), or directly connect to call-centre executive by pressing * (asterisk). There is no need of a smart phone to call on 139, thus, providing easy access to all mobile users.<\/p>\n

It may be noted that on an average basis 139 helpline receives enquiry 3,44,513 calls \/ sms per day.<\/p>\n

Menu of 139 Helpline (IVRS) is as under:<\/p>\n